Sujal Garg

Operations-oriented professional with 2+ years of experience in high-ownership, cross-functional roles within fast-paced startup environments. Experienced in working closely with founders and senior leadership, contributing to strategic planning, and building organisational processes from the ground up. Proven ability to coordinate across diverse teams, manage end-to-end delivery, and maintain accountability under pressure.

Associate - Project & Product Management at Feebio (2025-02 – Present)

• Worked in direct coordination with the founder and senior leadership on organisational priorities, contributing to strategic discussions, decision-making inputs, and next-action planning within a lean startup environment.
• Initiated and established the organisation's first formal documentation framework, covering BRDs, FRDs, SRS documents, SOPs, proposals, and project reports across all active and new engagements.
• Coordinated daily with cross-functional teams spanning technology, design, QA, HR, and operations to manage project execution, resolve dependencies, and maintain delivery timelines across multiple concurrent projects.
• Managed end-to-end client relationships across multiple active accounts, handling requirement discussions, escalation management, and resolution coordination with internal teams and senior stakeholders.
• Reduced JIRA ticket resolution time by approximately 40–50% through structured daily monitoring and timely escalations to the technical team.
• Proposed product feature enhancements based on client requirements and usage analysis, supported by root cause analysis (RCA) on reported issues; recommendations led to a new contracted development phase being approved for a key account.
• Performed manual testing on every release cycle, identifying defects beyond QA review and ensuring product stability prior to client delivery.
• Screened and interviewed several candidates for product & project managerial roles; conducted onboarding sessions to integrate new team members into existing workflows.

Executive Project Management at OPK-E Services (2024-05 – 2025-01)

• Managed coordination and communication for US-based client accounts within a large-scale organisation, facilitating regular standup calls, follow-up communications, and status reporting across teams.
• Developed and maintained Standard Operating Procedures (SOPs) for recurring project workflows; supported account management activities ensuring consistent service delivery and client satisfaction.
• Conducted requirement gathering and prepared structured project documentation in collaboration with internal teams and client stakeholders to ensure scope alignment and delivery clarity.

IT Project Coordinator (Intern) at Sourceinfi (2024-02 – 2024-03)

• Designed wireframes and UI mockups for web interfaces and administrative panels using Figma and Balsamiq; participated in design review cycles and documented feedback for the UI/UX team.
• Conducted requirement gathering sessions and prepared project documentation; coordinated with cross-functional teams to ensure alignment between business requirements and technical scope.

Bachelor of Computer Applications in Computer Applications – Jagannath International Management School, Vasant Kunj (2020-12 – 2023-08)