Sujata Koul

Senior QA with 14+ years of experience across Australian, Asian & EMEA markets in Banking and Financial Services, specializing in manual and automation testing of Trading and Post-Trade systems, Payments and Online Banking platforms. Proven ability to operate in hybrid roles as Business Analyst and Project Coordinator, driving requirements clarity, test planning, and cross-functional collaboration. Extensive experience leading UAT delivery across 20+ global markets, managing diverse stakeholders and end users, and ensuring successful business validation and sign-off.

Expertise in End-to-End test delivery across UI, API's & backend testing. Strong track record in Stakeholder Management, Defect Management, Root Cause Analysis, Risk Mitigation, and Production Release support. Adept at working with global teams to ensure regulatory compliance, data integrity, and high-quality delivery in fast-paced banking environments.

Manager - Technology (QA Testing) - Macquarie Global Services

(2019-01 - 2026-03)

• Led cross-regional QA delivery across 20+ markets, improving UAT efficiency and reducing production defects.
• Acted as Business Analyst and Project Coordinator; planned and executed UAT across 20+ markets.
• Collaborated with stakeholders to design test scenarios and acceptance criteria from business requirements.
• Managed end-to-end test cycle across trading systems including FIX/SWIFT messaging, API services, Reconciliation, Financial postings, Finance reporting, and Settlement platforms (SYN–FNZ).
• Led defect triage, prioritization, and root-cause analysis to resolve critical UAT/production issues.
• Supported production releases including data migration, deployment activities, and stakeholder demos. Delivered sprint demos and incorporated feedback to improve usability and reduce operational risk.
• Participated in Agile Scrum ceremonies including daily stand-ups, sprint planning, and estimation activities to align delivery and priorities.

Senior Software Test Engineer - Online Banking & OAO - TELUS International

(2015-02 - 2018-12)

• Led QA for Online Account Opening (OAO) and online banking applications across test planning, execution, and UAT.
• Coordinated SIT, UAT, regression testing, and defect management with global teams.
• Developed automation scripts using Selenium WebDriver and TestNG, improving regression efficiency. Ensured environment readiness through smoke and sanity testing.
• Collaborated with stakeholders to track delivery and align priorities.
• Delivered WebEx and classroom training sessions to onshore and offshore teams on application flows, test approach.

Product Developer – Life Insurance Systems - DXC Technology

(2013-09 - 2015-01)

• Analyzed requirements and developed COBOL programs for life insurance modules (Surrender, Withdrawal, General Ledger).
• Performed Unit and Component testing and supported code reviews.
• Resolved production incidents through root-cause analysis and code fixes. Supported UAT with patch fixes and business clarifications.
• Participated in daily Scrum stand-ups with business users, tracking incident status and priorities.

Programmer Analyst- Corporate and Wealth System - Cognizant Technology Solutions

(2010-12 - 2013-08)

• Worked on Credit Gateway and Global Pricing Tool for corporate banking.
• Designed and executed functional and regression test cases for financial metrics including Economic Profit (EP), Return on Economic Capital (ROEC), Return on Risk-Weighted Assets (RORWA) and Fair Value.
• Performed backend testing using SQL/DB2, ensuring data accuracy and integrity. Executed automation scripts to improve release stability.
• Logged and tracked defects in ALM to closure, worked closely with development and business teams to prioritize fixes.

Bachelor of Engineering - Computer Science & Engineering - Amravati University (2006-01 - 2010-01)