TECHNICAL LEAD - INFINITE COMPUTER SOLUTIONS
(2021-10 - 2022-02)
As a mentor, provide coaching to Technical support
- Be the point coaching to technical support staff.
- Communicate escalated issue to product manager.
- Able to multitask efficiently under time pressure.
- Act as a senior agent who will drive customer satisfaction through customer support.
TECHNICA SUPPORT PROFESSIONAL - IBM INDIA PVT. LTD
(2014-05 - 2021-09)
- Support Clients through calls and emailson Hr products
- Guiding Junior Staff.
- Ability to work under pressure.
REQUIREMENT PROFESSIONAL - IBM INDIA PVT. LTD
(2013-07 - 2014-04)
- Taking care of man power planning and recruitment thereby maintaining appropriate strength.
- Handling end-to-end recruitment of IT/Non IT candidates to meet various department staffing goals across all levels.
- Handles requirement based on various technologies. Experience in handling junior level to Mangerial level profits.
- Work closely with hiring Managers to maximize closures and minimize Time to fill for the same.
- Preparing,, maintaining and updating various recruitment MIS, andaslo generate reports on a periodic basis.
- Maintaining seperate employee referal database for different skilly. Maintaining MIS on attrition for all the department.
- Knowledge in ATS management.
- Giving Online assessments to candidates as per their domain experience from Prove it ( Kenexa Assessment tool) or from 2X- Recruit (Kenxa Product).
- Maintained processed candidates in 2X-Recruit (Kenxa Product).
- Handling Salary Negotiations and compensation.
- Issuing the offer letter, appointment letters to selected candidates.
- Responsible for joining formalities for new joiners and issuing ID cards to them. Taking care of employee engagement activities to motivate the employees.
REQUIREMENT PROFESSIONAL - KENEXA
(2011-04 - 2013-06)
HR MANAGER - MANUH INFORMATION SYSTEM INDIA PVT. LTD
(2008-12 - 2010-11)
- Man power planning &Recruitment.Continuous Reduction in recruitment cycle time.
- Maintaining Personnel Dossiers of employees Freezing on an Induction program for the new joinees.
- Implementation of HR Policy & bringing round the employees to adapt to changes. Conducting exit interviews.
- Assisting in salary administration. Providing monthly pay roll inputs to accounts manager.
- Preparing & maintenance of the MIS.
- Handling separation and Resignations of employees.
- Boosting the morale of employees through employee engagement activities like birthday celebrations, congratulating on their completion of 1yr/2yr/3yr/4yr of their joining, outdoor activities etc.
- Maintenance of Attendance & Maintaining leave records. Statutory record maintenance of PF, PT.
- Preparing and floating a monthly newsletter about the happening of the Organization in that particular month.
- Speedy response time to queries.
- Administration of joining papers to the new joineed. Introducing the new joinees to the respective staff.
- Taking the new joinees to the respective department.
- Induction program for new joinees.
- Maintaining a harmonious work climate by meeting the employees regularly to understand their problems and solve them.
- Reporting the problems of the employees to the Management.
- General Administration.
- Keeping track of the leave of the employees.
- Providing the necessary stationery and access cards.
- Helping the employees in the reimbursement of travel allowance. Keeping track of birthdays and date of joinings of the employees.
- Handling employee grievances, misconduct and acting as a bridge between the employee and the management in solving the issues.
- Conducting events every month.
- Preparation of monthly newsletter,
- Distribution of monthly awards.
- Involving few employees in the news letters like writing about them in the news letters.
- Sourcing resumes through the job portals, existing database, walkins, candidate references and employee referrals for internal recruitment.
- Placing job advertisements on recruitment portals.
- Intial screening and validating the profiles based on qualification, year of experience, number of implementation, consistency in projects and team size.
- Personal interaction with the candidates and scheduling analytical and technical tests.
- Taking HR Interviews for the short listed candidates.
- Maintain MIS for managing candidates and applications and preparation of daily and monthly reports.
- Negotiate salaries and make offers to the prospective candidates.
- Independent handling of general functions, Preparation of Offer Letters, experience letters and resignation letters.
- Induction and orientation for new joinees.
- Assisting the new incumbents.
- Full and Final settlement of Resigned employees Drafting &Implementation of HR policies in the orientation.
- Conducting and documentation of Exit interview for the resigned employees.
- Lending assistance to the respective department in Manpower & succession planning..
- Assisting in the performance appraisals.
- Documentation of Leaves and attendance details.
- Assisting in payroll.
CONSULTANT - SQUADRON MAN POWER SOLUTIONS
(2005-05 - 2008-11)
- Interacting with clients, getting the requirements.
- Initially go through the website of the organization.
- Do the posting in various portals, send bulk mails, networking.
- Screen the resumes and do the initial round of interviews and send the resumes to the clients.
- Negotiate with the candidates who got shortlisted.
- Follow up the candidates on a weekly basis till they join the organization.
