ServiceNow Developer (ITSM & ITOM) at Vigilant Technologies (2020-08 – Present)
ServiceNow Developer at BMS (2022-07 – Present)
- Involved in development of Client and Server Scripts, Service Catalog, Workflows and Reports of ServiceNow.
- Worked on various components of ServiceNow like Business Rules, Client Scripts, UI Actions, UI Policies, Data Policies, Data Lookup Rules, Assignment Rules and ACLs etc.
- Worked on Import Sets, Transform Maps and update sets.
- Configured Email Notifications and SLA's in ServiceNow.
- Provided Table level and Field level security by Access Control List (ACL).
- Created data sources and loaded the Service Now tables with different data formats
- Experience in generating and scheduling the reports in Servicenow.
ServiceNow Developer at Sunguard (2020-08 – 2022-06)
Serco Group plc is a British provider of public services with headquarters based in Hook, Hampshire. Serco operates in six sectors of public service provision: Health, Transport, Justice, Immigration, Defence, and Citizens Services.
- Creation of custom CI classes based on the customer requirements and mapping the provided data using Import Sets.
- Created the Identification Rules to avoid Duplicates.
- Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog in ServiceNow.
- Coordinating the instance upgrade activities.
- Configuration of Email Notification and Alerts to notify users about specific activities in the system.
- Involve in design, development, administration and deployment of Service-Now.
- Very good experience on Cloning activities.
- Ability to handle incidents within SLA terms.
- Resolving typical Users access and roles issues by checking active directory and users table.
- Creating database views to pull the reports on variables which are being used by catalog items.
