Sujeeth Kumar

With 5+ Years of experience in IT industry on IT Infrastructure Library (ITIL) framework & IT Service Management (ITSM) modules. Good communication, interpersonal and presentation skills. Strong knowledge on Root cause analysis and Defect prevention process. A Qualified IT Professional with 5+ years of experience as an Information Technology experience in Software Design, Development, Analysis, Testing and Implementation in ServiceNow platform as both Developer and Administrator.

Experience in providing ITIL and IT Service Management Solutions in IT Infrastructure with expertise in the ITSM and ITOM suite (Service-Now). Very good understanding IT related technologies to discuss with developers and business.

Experience in Service Management and Service Delivery Process (ITIL Framework). Understanding of IT service management (ITSM), ITOM and the ITIL business process. Maintain service level agreement (SLA) and monitor an SLA workflow.

Very good Hand on experience about ITSM and HRSD. Development and customization of various modules in ServiceNow to fulfill the client ongoing IT Services. Capable of learning quickly and delivering solutions as an individual and as part of a team.

Self-motivated Team player with excellent interpersonal and communication skills.

ServiceNow Developer (ITSM & ITOM) - Vigilant Technologies - Hyderabad

(2020-08)

ServiceNow Developer - BMS

(2022-07)

• Involved in development of Client and Server Scripts, Service Catalog, Workflows and Reports of ServiceNow
• Worked on various components of ServiceNow like Business Rules, Client Scripts, UI Actions, UI Policies, Data Policies, Data Lookup Rules, Assignment Rules and ACLs etc
• Worked on Import Sets, Transform Maps and update sets
• Configured Email Notifications and SLA's in ServiceNow
• Provided Table level and Field level security by Access Control List (ACL)
• Created data sources and loaded the Service Now tables with different data formats
• Experience in generating and scheduling the reports in Servicenow

ServiceNow Developer (ITSM & ITOM) - Sunguard

(2020-08 - 2022-06)

Serco Group plc is a British provider of public services with headquarters based in Hook, Hampshire. Serco operates in six sectors of public service provision: Health, Transport, Justice, Immigration, Defence, and Citizens Services.

• Creation of custom CI classes based on the customer requirements and mapping the provided data using Import Sets
• Created the Identification Rules to avoid Duplicates
• Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog in ServiceNow
• Coordinating the instance upgrade activities
• Configuration of Email Notification and Alerts to notify users about specific activities in the system
• Involve in design, development, administration and deployment of Service-Now
• Very good experience on Cloning activities
• Ability to handle incidents within SLA terms
• Resolving typical Users access and roles issues by checking active directory and users table
• Creating database views to pull the reports on variables which are being used by catalog items

B.com - Computers - Gauthami Degree College Nizamabad