Sukanya Kamasani

Customer-oriented professional with a strong foundation in communication, problem-solving, and client satisfaction. Experienced in collaborating with cross-functional teams and resolving technical and operational challenges efficiently. Adept at active listening, empathising with customer needs, and delivering prompt solutions to achieve high CSAT scores.

Comfortable working in fast-paced, 24×7 environments including US shift timings. Quick learner with a self-motivated attitude, strong analytical skills, and a positive, professional demeanour.

Data Operations Lead - Visible Campus Pvt. Ltd.

(2023-11 - 2024-03)

• Served as a Team Lead for a data operations team — coordinating tasks, resolving team queries, and ensuring quality of deliverables within deadlines.
• Communicated progress and issues to stakeholders, demonstrating professional, courteous interaction and clear reporting skills aligned with customer-service principles.
• Maintained data accuracy and generated reports using Tableau and MySQL, developing strong attention to detail and analytical judgement.

Java Full Stack Intern - Visible Campus Pvt. Ltd.

(2025-03 - 2025-09)

• Collaborated in an Agile (Scrum) team environment — participating in daily stand-ups, sprint planning, and retrospectives, mirroring the structured teamwork of customer-support workflows.
• Used Postman and internal tools to test and troubleshoot RESTful APIs — building a systematic approach to diagnosing and resolving issues.
• Implemented user authentication and role-based dashboards, ensuring a smooth, frustration-free experience — reflecting a customer-first mindset.

B.Tech - Computer Science & Engineering - SVCE, Tirupati (2023-08 - 2027-06)

Pre-University (2nd PUC / 12th) - SR Junior College (2021 - 2023)

High School (10th) - Rami Reddy Rayalaseema High School