Sukanya Moorthy

Completed Advanced Industrial safety officer in MSBTE with First class/ First aid certified with 7+ year's experienced in strong Customer Service resolving complex customer inquiries role for coordinator/customer Representative at different fields for Tech support/e-commerce sites/ advise company/automobile industry.

Customer Representative - HCL INFO SYSTEM LTD - Pondicherry

(2011-01 - 2013-10)

IT Service Desk

• Monitor Service Desk performance and make recommendations, as necessary, for the continuous improvement of the Service Desk operation
• Mentor, guide and lead a diverse team of employees and contractors
• Manage team schedules ensuring adequate shift coverage
• Monitor, track and respond to customer satisfaction survey responses
• Monitor, track and publish timely Service Desk metrics and ensure the team is meeting or surpassing all service level agreements
• Provide coordination on problem solving and support issues with other work groups, maintaining good inter-departmental relationships

Customer Support Representative - MANATECH ELECTRICS PVT LTD - Pondicherry

(2013-11 - 2014-12)

• Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.

Customer Support - GRABMORE INTERNET PVT LTD - Chennai

(2015-01 - 2016-05)

E commerce Site

Customer Representative - SULEKHA PVT LTD - Chennai

(2017-05 - 2018-06)

Safety Operations

Advance Diploma - Industrial Safety - Deccan Educational Society

Diploma - Electronic Communication Engineering - Donbosco polytechnic College

SSLC - Thavasamuthu Nader Hr.sec School