Sukh Singh

Experienced IT Professional with a Master of Computer Applications (MCA) and diversified experience in Technical Support, IT Project Management, Customer Service, Computer Education, Web Designing, Digital Marketing, and Team Coordination. Skilled in troubleshooting hardware, software, networking, Windows systems, project management, client communication, and user support. Proven ability to manage projects, resolve technical issues, coordinate teams, and deliver results within deadlines.

IT Project Manager & Computer/English Trainer - A Star Education

(2023-01)

• Managing educational and IT-related projects from planning to execution
• Coordinating with developers, designers, and management teams
• Supervising website development and maintenance projects
• Managing digital marketing and social media campaigns
• Monitoring project timelines, client requirements, and deliverables
• Creating reports, presentations, and project documentation
• Supporting online learning systems and admission processes
• Teaching English and Computer courses
• Managing multimedia and video editing projects

Dispatch & Tracking Executive (Canada Trucking Process)

(2022-01 - 2022-06)

• Monitored truck movements and shipment status
• Coordinated with drivers, brokers, and customers
• Maintained dispatch records and logistics updates
• Resolved transportation and delivery-related issues
• Ensured smooth communication between stakeholders

IELTS & English Speaking Trainer - Lumance Institute

(2015-01 - 2017-12)

• Conducted IELTS preparation classes
• Delivered spoken English training programs
• Prepared study materials and assessments
• Monitored student performance and progress

Technical Support Engineer - Glopore IMS

(2013-01 - 2014-12)

• Provided technical support to end users
• Installed and configured Windows operating systems
• Troubleshot hardware, software, printer, and networking issues
• Managed user accounts and software installations
• Assisted users through remote and on-site support

Customer Care Executive - IBM

(2008-01 - 2009-12)

• Handled customer support and service requests
• Resolved customer issues efficiently
• Maintained customer satisfaction and service quality
• Escalated complex issues to appropriate teams

Computer Operator & Computer Teacher

(2006-01 - 2008-12)

• Taught computer fundamentals and MS Office
• Managed computer lab operations
• Assisted students with practical computer training
• Maintained records and administrative documentation

Master of Computer Applications - Computer Applications - Punjab Technical University

Master of Arts - English - Lovely Professional University

Bachelor of Science - Information Technology - Punjab Technical University