Sultan Mushtaque Attar

Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants needs and desires and deliver legendary service on every interaction.

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and the ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.

• Willing to work in individual contributor roles
• Ability to work in an ambiguous work environment
• Ability to prioritize conflicting activities
• Ability to work in a Matrix Structure
• Excellent oral and written communication skills
• Call on policyholders to deliver and explain policy, analyze the insurance program, and suggest additions or changes, or change beneficiaries.
• Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients.
• Ensure that policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms.
• Monitor insurance claims to ensure they are settled equitably for both the client and the insurer.
• Confer with clients to obtain and provide information when claims are made on a policy.
• Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Informing customers about the changes or updates through email and outbound calls.

Pune University (Poona College) Pune, Maharashtra

BBA, Marketing, Apr. 2012