Sultan Sara

Pharmacy graduate with knowledge of pharmacovigilance, literature monitoring, pharmacology, and healthcare documentation. Familiar with GVP Module VI, PubMed literature search concepts, adverse event reporting, and scientific documentation. Strong communication, organizational, and analytical skills with interest in pharmacovigilance and regulatory safety processes.

Customer Support Executive - Amazon - Remote / India

• Managed customer queries and issue resolution in a deadline-driven environment.
• Maintained accurate documentation and issue tracking records.
• Handled written and verbal customer communication professionally.
• Developed attention to detail, multitasking, and remote working skills.

Internship Trainee - Food and Drugs Administration Laboratory

• Observed pharmaceutical quality control and documentation procedures.
• Assisted in laboratory record maintenance and reporting activities.
• Gained exposure to pharmaceutical safety and regulated work environments.

Bachelor of Pharmacy - B.Pharm - SIRT-P SAGE University (2026)