Suma

Experienced Sales and Marketing Professional with over 20 years of leadership in customer service, business development, and team management. Adept at enhancing client engagement, streamlining sales operations, and executing effective marketing strategies to drive long-term growth.

Customer Care Manager - Nova IVF Fertility - Hyderabad, India

(2022-02)

• Introduced SOPs for client care and communication across customer touchpoints.
• Acted as a liaison between clinical and customer service teams to ensure seamless coordination.
• Trained junior staff on communication standards and service protocols.

Sales and Marketing Manager (Branch Manager) - Country Club India Ltd - Hyderabad, India

(2018-05 - 2021-06)

• Directed branch-level sales and promotional operations to increase client acquisition.
• Led a team of sales executives and optimized use of CRM tools for tracking.
• Executed member referral programs and engagement initiatives.

Sales and Marketing Manager (Branch Manager) - Country Club - Abu Dhabi, UAE

(2011-02 - 2018-03)

• Managed cross-functional and multicultural sales teams.
• Built corporate partnerships and managed high-value accounts.
• Planned member events and regional campaigns to increase visibility.

Line Manager - Country Club India Ltd - Hyderabad, India

(2002-04 - 2010-12)

• Supervised telesales, lead follow-ups, and regional campaigns.
• Enhanced customer engagement through localized marketing efforts.

Bachelor of Commerce - Commerce - Osmania University (2004)

Intermediate - Commerce - Railway Junior College (2000)

Secondary School Certificate - SSC - RLY Mixed High School (1998)