Sumalatha Sumalatha

Dedicated and compassionate registered nurse with over 4 years of experience providing quality patient care in India's leading hospital. Currently, I have been working in a healthcare command center for over 4 years, gaining expertise in coordinating and managing health care operations. Seeking a challenging role in a healthcare domain to utilize my experience and contribute to the efficient delivery of health care services.

Command Center Executive - Karkinos Healthcare Pvt Ltd

(2023-01)

• Managed patient interactions across multiple projects and partnered hospitals, supporting patients from diverse linguistic backgrounds.
• Handled an average of 100 patient calls per day, conducting risk assessments, outcome measurements, follow-ups, and documenting patient feedback.
• Conducted proactive follow-ups with patients regarding risk assessment results, reports, care needs, and feedback.
• Guided and navigated patients to appropriate healthcare centers and services based on their individual healthcare needs.
• Responded to patient queries related to healthcare products and services, providing accurate and up-to-date information.
• Consistently completed assigned tasks and patient follow-ups within defined timelines while maintaining quality and accuracy.
• Trained and supported fellow team members on project workflows, processes, and patient navigation protocols.

Command Center Executive Intern - Karkinos Healthcare Pvt Ltd

(2022-04 - 2023-01)

• Conducted an average of 100 patient calls per day to perform risk assessments and gather relevant health information.
• Engaged and encouraged patients to participate in tele-consultations with doctors, facilitating approximately 10 consultations per day across multiple healthcare projects.

Nursing staff - KMC hospital - Manipal

(2015-01 - 2020-11)

• Provided direct patient care, including patient assessment, medication administration, wound care, and monitoring of patient condition.
• Collaborated with physicians and multidisciplinary healthcare teams to develop and implement individualized patient care plans.
• Prepared and organized the surgical suite according to the type of procedure and surgeon preferences, ensuring required equipment and supplies were available.

General Nursing and Midwifery - CSI Memorial Hospital School of Nursing