Suman Chatterjee

SCCM Engineer with 4+ years of End User Computing experience specializing in MECM/SCCM administration, software deployment, and patch management. Proven ability to implement and manage application deployments, Windows patch cycles, client installations and SCCM site health monitoring to maintain security and operational continuity. Strong troubleshooting and reporting experience supporting test and production environments.

SCCM Engineer at Infosys Limited (2022-03 – Present)

• Implement and manage application and software deployments for end-user devices using Microsoft Endpoint Configuration Manager (MECM/SCCM), ensuring reliable distribution to test and production collections.
• Create and maintain targeted SCCM collections for test and production environments to improve deployment accuracy and reduce rollback risk.
• Manage monthly Windows patch cycles including testing, scheduling and deployment of critical and important updates to maintain system security and performance.
• Troubleshoot SCCM software update and client issues on servers and workstations, resolving compliance and update installation failures.
• Perform SCCM client installations using client push and monitor client health; conduct daily SCCM site health checks and remediate issues to ensure continuous operations.
• Coordinate package creation, deployment management and content distribution across distribution points to ensure availability and timely deployments.
• Generate and prepare regular reports on software update and deployment status to meet organizational and stakeholder requirements.
• Assist in development and implementation of support processes to enhance client satisfaction and operational efficiency.
• Provide remote desktop support and application troubleshooting; log and track incidents and changes using ServiceNow.

Diploma in Electronics and Telecommunication Engineering – Technique Polytechnic Institute, Hooghly, West Bengal (2018-08 – 2021-09)