Suman Kumar

AI Engineer specializing in Agentic AI, Conversational AI, and LLM powered systems. Experienced in building production grade IVR, chatbot, and multi agent workflows using RAG pipelines, prompt engineering, and enterprise platform integrations. Passionate about delivering scalable, real world AI solutions that automate complex workflows and enhance user experiences.

Building and deploying production grade IVR and chatbot systems using LLMs, NLU, and conversational AI workflows

• Built and deployed production grade IVR and chatbot systems using LLMs, NLU, and conversational AI workflows across multiple enterprise platforms
• Developed RAG based knowledge pipelines using vector databases to improve response accuracy and contextual relevance
• Engineered and optimized prompts for intent handling, reducing conversation failure cases and improving overall user experience
• Implemented Agentic AI workflows to automate multi step user interactions, including Salesforce and Slack integrations
• Worked directly with clients to gather requirements, design conversational flows, and deliver virtual agent solutions end to end

Bachelor of Technology in Computer Science – Lakshmi Narain College of Technology, Bhopal (2020 – 2024)