Resident Manager at Udaan Hotels & Resorts (2019-06 – Present)
Direct full hotel operations including front office, housekeeping, engineering, security, and guest services.
- Direct full hotel operations including front office, housekeeping, engineering, security, and guest services.
- Recruit, train, mentor, and supervise departmental teams to maintain service excellence.
- Monitor daily revenue, expenses, and departmental budgets to improve profitability.
- Develop operational SOPs to improve efficiency and maintain brand standards.
- Coordinate with sales and marketing teams for occupancy growth and corporate business development.
- Handle guest concerns personally to ensure strong online reviews and repeat business.
- Ensure legal compliance with safety, hygiene, and hospitality regulations.
F&B Manager cum Operation Manager at White Mushroom Holidays (2019-02 – 2019-06)
Managed end-to-end hotel and food & beverage operations across restaurant and guest service areas.
- Managed end-to-end hotel and food & beverage operations across restaurant and guest service areas.
- Controlled purchasing, vendor negotiations, stock levels, and waste management.
- Implemented staff training to improve productivity and customer engagement.
- Conducted daily operational audits to maintain service consistency.
- Supported revenue improvement through menu engineering and promotional activities.
Operational Manager cum F&B Manager at The Verda Dwarawata (2018-06 – 2019-02)
Oversaw restaurant, banquet, bar, and room service operations.
- Oversaw restaurant, banquet, bar, and room service operations.
- Managed menu planning, costing, and quality control procedures.
- Supervised staffing schedules and performance monitoring.
- Coordinated events and special functions with internal departments.
- Maintained vendor relationships and procurement processes.
- Ensured hygiene compliance and guest satisfaction standards.
F&B Manager at Tropical Retreat, Igatpuri (2018-01 – 2018-06)
Led food and beverage department operations for restaurant and banquet outlets.
- Led food and beverage department operations for restaurant and banquet outlets.
- Managed manpower planning, induction, and team development.
- Controlled inventory and monthly cost reports.
- Introduced service improvements to enhance guest dining experience.
- Worked with chefs on menu planning and pricing strategy.
Training & Development Manager cum F&B Manager at Sparsh Magic LLP
Created structured training programs for operational staff across departments.
- Created structured training programs for operational staff across departments.
- Conducted skill-gap analysis and performance coaching sessions.
- Developed training materials and SOP manuals.
- Oversaw banquet operations and guest event coordination.
- Supported management in employee retention and succession planning.
Head Trainer – F&B Service at Kamona Charitable Society
Designed technical and behavioural training programs for F&B employees.
- Designed technical and behavioural training programs for F&B employees.
- Conducted workshops on service etiquette, upselling, and food safety.
- Evaluated staff performance and recommended improvements.
- Assisted in recruitment, onboarding, and departmental development.
Assistant Catering Manager at Air India SATS
Managed airline catering production and service logistics.
- Managed airline catering production and service logistics.
- Supervised food preparation, storage, dispatch, and quality standards.
- Coordinated with airline clients to meet operational requirements.
- Controlled inventory and reduced wastage through better forecasting.
- Maintained compliance with food safety and aviation service standards.
Outlet Manager at Marriott Hyderabad
Managed daily operations of premium dining outlet.
- Managed daily operations of premium dining outlet.
- Led team scheduling, training, and service monitoring.
- Maintained inventory accuracy and cost controls.
- Improved guest satisfaction through personalized service.
- Supported sales growth through promotions and guest engagement initiatives.
