Change Manager – IT – ABB/Alstom - Tata Consultancy Services - Chennai, India
(2020-06)
- Plan and schedule change requests, assess risk and impact, and coordinate resources and tasks.
- Ensure timely communication with stakeholders and maintain the Forward Schedule of Change.
- Review changes for process compliance and generate change metrics and reports.
- Facilitate CAB and ECAB meetings, manage RFC workflows, and ensure proper documentation and approvals.
- Monitor change implementation, validate closure, and document issues and resolutions.
- Collaborate with internal teams and external auditors to ensure compliance and continuous improvement.
- Utilize tools like ServiceNow, HPSM, and reporting platforms for change tracking and analysis.
- Manage change calendar, maintenance windows, and change freeze periods.
- Lead client discussions, support operational effectiveness, and drive SLA attainment.
- Conduct training sessions, analyse DSAT reports, and implement quality improvements.
- Coordinate with automation teams to streamline repetitive tasks and enhance efficiency.
- Provide people management, SOP reviews, and escalation handling to ensure smooth operations.
- Demonstrate strong communication, multitasking, and problem-solving skills in a dynamic environment.
Security Administrator – IT – GNIS – Security Compliance /UNIX/LINUX – AIRGAS - Mphasis - Chennai, India
(2015-07 - 2019-07)
- Monitored and maintained compliance for HP-managed Unix servers using PCM 5.2.
- Generated compliance reports, performed gap analysis, and ensured servers reported correctly to PCM.
- Worked with CSR on RFCs to remediate non-compliant servers and monitored timely implementation.
- Supported ISAE 3402 audits by gathering evidence and coordinating with provisioning teams.
- Ensured adherence to security policies and procedures.
- Handled BCJ renewals and approvals for HP standard deviations.
- Collaborated with compliance teams and server owners to prevent business impact.
- Participated in audits to strengthen information security and privacy policies.
Shift Lead – IT Infrastructure - Mphasis - Chennai, India
(2011-08 - 2015-07)
- Handled Active Directory administration including user provisioning, group management, domain migrations, GPOs, and ticket workflows.
- Provided L2 support for Exchange/Outlook, resolving mailbox, calendar, and routing issues, along with BES and Lotus Domino troubleshooting.
- Managed AIX and Windows server audits, access provisioning, and compliance reporting.
- Led shift operations, escalations, and team training, while maintaining ITIL documentation, process audits, and reporting via ServiceNow.
System Administrator - CSS Corp Pvt Ltd - Chennai, India
(2007-12 - 2011-08)
- Monitoring mail queues, dead mails and analysing delivery failures and monitoring the mail usage and alerting the users who misuse it.
- Lotus Notes Client installation and configuration and troubleshooting client level issues like Mail id creation, group modifications, expiry, password expired, location document.
- Executing maintenance activity in the mail and application servers and Monitoring and altering the mail routing in connection document and replication document when the link is down.
- Monitor mail logs and fix mailbox corruption and other errors in logs. Monitoring Domino Server using Console and check for the tasks running and resolve fix up and compact errors.
- Manage Mailbox Quota, ACL and monitor Disk space and provide statistics report including license tracking on every week and month.
Web Research and CRM Executive - Frost and Sullivan - Chennai, India
(2006-05 - 2007-05)
- Coordinated team efforts to maintain and update the Sales Logix CRM through efficient web research.
- Generated new accounts and contacts by identifying key industry participants and potential clients. Executed research services, updated account details, and assessed client potential to support marketing and sales initiatives.
