Freelance consultant - Self-employed
(2022-01)
- Providing recruitment services, including screening and candidate selection for client organisations. Supporting social media marketing initiatives for Aviva Smart Solutions Ltd for Business Transformation.
- Delivered consultant services on documentation preparation for RFP, SOP, operational guidelines, and process frameworks to organisations.
Managing Director - Skills Learn Academy
(2022-03)
Lead end-to-end business operations, sales strategy, administration, and startup setup for an education services organisation. Managed client acquisition, vendor coordination, and stakeholder relationships. Client Engagement with Corporate companies and college management.
Independent consultant - Process & Compliance - Syngen International Ltd.
(2023-03 - 2023-07)
- Developed 25 SOPs for the Strategic Sourcing and Supply Chain Management functions, reducing SOP development time by 15%.
- Delivered compliance documentation aligned with industry standards, regulatory requirements, and customer expectations.
- Created process maps, flowcharts, dashboards, and visual management tools to support operational excellence.
- RFP Process creation for vendor selection and Cost management initiatives. Well-versed with Operation Excellence concepts like VSMs, SOP, Process Maps, FMEA, and flow charts/ Control Charts.
Head of Customer Success - Hydenmet Solutions Ltd
(2021-03 - 2021-12)
- Led customer success, retention strategies, and program operations for educational technology initiatives.
- Developed short- and long-term operational plans, aligning resources and delivery timelines.
- Coordinated with Earth Networks (USA) on program strategy, training, and localisation for India.
- Delivered pre-sales presentations and guided schools on technology adoption and program execution.
- Managed nationwide teams, vendors, engineers, and software stakeholders for project delivery
- Participating in the Product and Service Training by Earth Networks, headquartered in the US. Coordinating with the international associated organisation team members of Earth Networks in strategising the education program in India.
- Pre-sales presentations to the school teaching staff and management about the Climate Learning Education program. Preparing an end-to-end Process for the projects
- Manage the team across the country in executing and delivering the best. Interactions with the Sales team and Engineers for Project execution. Synchronisation with the Software team to develop the Hydenmet website. Engaging with support service vendors
Sr. Manager Screening Operations - Niramai Health Care Pvt ltd.
(2019-02 - 2021-03)
- Played a major role in onboarding 150+ hospitals in Bangalore for public-sector screening solutions. Recruitment of the First operations team members across all the projects in the country and creating Operational KPIs
- Led resource planning, recruitment, and operational execution for government projects in Maharashtra and Karnataka.
- Managed RFP submissions, proposal writing, vendor comparisons, and tender documentation.
- Developed SOPs, customer guidelines, and process performance metrics. for the Screening process, customer guidelines
- Organising the Clients and stakeholder selection in consultation with the senior management, COO, CEO, and public head.
- Oversaw project budgets, fund utilisation, end-to-end project cost optimisation, and cash flow management. Resource management and Delivery Management for the Project requirements.
- Awarded Business Excellence Award for outstanding client and operational management.
State Head – Skill Development Initiatives - Educomp Solutions
(2017-09 - 2019-02)
Headed state-wide business operations for government skill development programs. Managing Cross-functional teams and delivering large-scale transformation projects. Project statistical analysis, PMO Governance and root cause analysis of the Project.
- Led RFP creation proposal submission, and project implementation for SRLM and state initiatives.
- Coordinated with State Skill Development Department leadership on project execution and fund allocation.
- SLA Management with cross-functional departments.
- Delivered large-scale transformation projects with data-driven performance tracking.
Sr. Manager Project Operations - Educomp Solutions
(2006-06 - 2017-09)
- Managed ICT education projects across Karnataka, Andhra Pradesh, and Tamil Nadu.
- Led budgeting, cost control, and operational governance for multi-state programs.
- Managed and mentored 45 team members across cross-functional teams.
- Developed contingency plans and cost-reduction strategies to improve financial outcomes.
- Recognised for managerial excellence by Thomas International India.
