Sumeet Mulekar

With over 10 years of diverse experience in concierge assistance, customer support, HNI client management, marketing, city coordination, media and entertainment, inside sales, and online services, I excel in fast-paced, dynamic environments. Skilled in communication, problem-solving, and relationship building, I consistently deliver exceptional results. Committed to continuous learning and excellence, I am dedicated to providing outstanding customer service and driving business growth.

Concierge Consultant - Europ Assistance India

(2023-01 - 2026-04)

Skilled in efficiently managing concierge requests via inbound calls and emails for HNI Clients, addressing a wide range of needs including travel arrangements, dining reservations, and event planning. Demonstrates exceptional communication skills to ensure prompt and effective service delivery, maintaining ambitious standards of member satisfaction. Collaborates with team members to enhance processes and service quality while upholding confidentiality and discretion with sensitive information.

Consistently exceeds performance metrics by meeting response times and achieving high customer satisfaction ratings. Adapts to evolving member needs and industry trends to drive continuous improvement and service excellence.

Relationship Manager - Vakrangee

(2020-08 - 2022-04)

• Monthly submissions of Exit list along with audit documents to accounts team
• Need to take care of audit queries raised by auditor
• Exit requests are need to forward to concern teams for timely pick up of ATMs
• Taking care of consumer complaints and make sure that payments are done within given TAT to franchisee in coordination with accounts team
• Real time soliciting queries questions, issues raised by FRM and franchisee
• Submission of Exit data to state teams, BPOs as and when required

City Coordinator - Swachh Bharat Mission(SBM)

(2019-07 - 2020-02)

• Project Management of 'Swachh Survekshan 2020 under Swachh Bharat Mission
• Coordination of human resources for solid waste management, implementing scientific methods for waste processing & safe disposal, maintaining documentation

Executive Sales-Marketing - Carnival Cinemas

(2017-10 - 2019-07)

• To handle inbound customer queries, mails, tickets raised on portal of Moviecard India Pvt. Ltd
• To communicate with Cinema Manager for on call resolution
• To keep track of Daily report of sales

Junior Team Leader - Halo Media Works

(2016-02 - 2016-12)

As a Junior Team Leader I Managed a team of 25 Photoshop agents, overseeing task allocation and execution.

• Conducted thorough proofreading to ensure quality and adherence to client requirements
• Provided guidance and support to team members to meet client expectations efficiently
• Facilitated communication between team members and clients to ensure project success
• Maintained a collaborative and productive work environment to achieve team goals

Customer Support Executive - Serco Global Services Pvt. Ltd. - Dubai

(2013-12 - 2015-07)

As a Customer Support Associate at Etisalat Services in Dubai, my primary responsibility was to handle inbound calls and provide effective solutions to customer queries with a focus on ensuring their satisfaction.

Operation Officer - Datamatics Global Services

(2013-01 - 2013-06)

As an Operations Officer at Star CJ Online Shopping Channel, I was responsible for handling inbound calls from customers, addressing their inquiries, and resolving any issues to ensure customer satisfaction. My role involved providing detailed product information and effectively converting inquiry calls into sales.

B.Sc - Information Technology - Sathaye College (2015 - 2015)

12th - English - Maharashtra (2009 - 2009)

10th - Marathi - Maharashtra (2007 - 2007)