Sumera Sulthana

Having 4 years of experience in Networking Engineering with demonstrated skills in Cisco Routers, Cisco Switch, Real Network. To work in a challenging and result oriented position, which can give me better opportunities to utilize my present capabilities, enhance my knowledge base and skill for future establishment with continual improvement of organization.

Technology Analyst at Infosys Limited (2022-06 – Present)

Supporting VM's, windows and servers. Working with VM ware Horizon. Building and maintaining multiple VM's over multiple Domains, Systems Administrator. Monitoring software Observe IT, Maintain Security with Users access, Linux Support. Working in GCP Domain, responsible for creating, troubleshooting, solving P1/P2 incidents, and solving the Vulnerability of the applications hosted on the GCP Cloud and On-Premise. Working in troubleshooting the licensing issue on the cloud.

• Conducting health checks using graphical user and command line interface.
• Scheduling and performing upgrade activities on server.
• Taking snapshots and rebooting service VM's as required.
• Sending customized action plan to other teams and customers before and after technical consultation.
• Troubleshooting compatibility issues of on prem, licensing and updating case notes as necessary.
• In-depth log analysis.
• Expanding the storage discs as required using CLI.
• Communicating with other teams and customers for smooth inflow of services.

BTech – Malla Reddy Engineering College and Management Sciences (2017-07 – 2021-07)