Sumit Agarwal
RCM Payment Posting-Team Lead
Hire this person
Send a job offer directly to this candidate
About
Motivated and detail-oriented professional with experience in payment posting. Seeking to enhance my professional skills in a dynamic and stable workplace.
Experience
Team Lead at Technocraze Computing Solution pvt. ltd (2020-06 – Present)
Led a team in the payment posting department, ensuring accuracy and efficiency in financial transactions.
- Led a team in the payment posting department, ensuring accuracy and efficiency in financial transactions.
- Collaborated with team members to streamline processes and improve productivity.
- Communicated effectively with clients to resolve payment issues and discrepancies.
Denial Management Analyst (Dental and Orthodontics) at CAPLINE SERVICES INDIA PVT LTD (2018-05 – 2020-01)
Managing entire dental insurance claim and billing with focus on eligibility checking and denial audits.
- Managing entire dental insurance claim and billing.
- Starting with Eligibility checking through insurance verification External team.
- Live clean claim check with onshore team and provide support for offshore team.
- Knowledge in orthodontics eligibility checking through Insurance Verification.
- Audit of Denial Cases.
- After audit feedback to concerned person/team.
- Preparation of Denial Management Report.
KYC Sr. Associate at One 97 Communication (PAYTM) (2016-08 – 2018-04)
Managed customer wallet upgrades and served as primary contact for agency partners and customer escalations.
- Upgrading customers Paytm wallet.
- Dealing with different Customer and Business partners.
- Resolution on the main point and challenges faced by our partners.
- Acting as a single point of contact for agency partners and resolving every issue.
- Resolving customers issue related to cash back, payments etc.
- Handling all end customer escalations and getting them resolved with precision.
- Keeping track on fraudulent merchant activities and getting them delisted from marketplace.
- Assist in increasing serviceability as well as business.
Education
B.COM (hons.) in Commerce – Delhi University (2012)
Intermediate – C.B.S.E. (2009)
Matric – C.B.S.E. (2007)
