Sumit Agarwal

Team Lead at Technocraze Computing Solution pvt. ltd (2020-06 – Present)

Led a team in the payment posting department, ensuring accuracy and efficiency in financial transactions.

Led a team in the payment posting department, ensuring accuracy and efficiency in financial transactions.
Collaborated with team members to streamline processes and improve productivity.
Communicated effectively with clients to resolve payment issues and discrepancies.

Denial Management Analyst (Dental and Orthodontics) at CAPLINE SERVICES INDIA PVT LTD (2018-05 – 2020-01)

Managing entire dental insurance claim and billing with focus on eligibility checking and denial audits.

Managing entire dental insurance claim and billing.
Starting with Eligibility checking through insurance verification External team.
Live clean claim check with onshore team and provide support for offshore team.
Knowledge in orthodontics eligibility checking through Insurance Verification.
Audit of Denial Cases.
After audit feedback to concerned person/team.
Preparation of Denial Management Report.

KYC Sr. Associate at One 97 Communication (PAYTM) (2016-08 – 2018-04)

Managed customer wallet upgrades and served as primary contact for agency partners and customer escalations.

Upgrading customers Paytm wallet.
Dealing with different Customer and Business partners.
Resolution on the main point and challenges faced by our partners.
Acting as a single point of contact for agency partners and resolving every issue.
Resolving customers issue related to cash back, payments etc.
Handling all end customer escalations and getting them resolved with precision.
Keeping track on fraudulent merchant activities and getting them delisted from marketplace.
Assist in increasing serviceability as well as business.

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