Technical Consultant at Aelum Consulting (2024-04 – Present)
- Implemented end-to-end CMDB, Discovery, and Event Management solutions to ensure precise CI relationships and maintain data integrity across infrastructure.
- Configured Event Management frameworks by constructing Event Mapping Rules, Event Transform Rules, and Alert Management Rules.
- Installed and maintained MID Server infrastructure, validating network connectivity, analyzing ECC Queues, and troubleshooting operational bottlenecks.
- Configured and supported ServiceNow Discovery and Orchestration to automate infrastructure discovery and operational tasks.
- Utilized the Identification and Reconciliation Engine (IRE) to configure identification and reconciliation rules across complex CI class hierarchies.
Technical Consultant at Aelum Consulting (2024-04 – Present)
Project - CAE Inc.(Aviation Simulation & Training)
- Implemented end-to-end CMDB, Discovery, and Event Management solutions to ensure precise CI relationships and maintain data integrity across infrastructure.
- Configured Event Management frameworks by constructing Event Mapping Rules, Event Transform Rules, and Alert Management Rules.
- Installed and maintained MID Server infrastructure, validating network connectivity, analyzing ECC Queues, and troubleshooting operational bottlenecks.
- Configured and supported ServiceNow Discovery and Orchestration to automate infrastructure discovery and operational tasks.
- Utilized the Identification and Reconciliation Engine (IRE) to configure identification and reconciliation rules across complex CI class hierarchies.
Technical Consultant at Aelum Consulting (2024-04 – Present)
Project - Abu Dhabi National Oil Company (ADNOC)
- Configured and managed CIs, relationships, dependencies, and full lifecycle processes within the enterprise CMDB.
- Optimized CMDB data quality using the CI Health Dashboard, driving completeness, correctness, compliance, and duplicate CI remediation.
- Experience with ServiceNow Discovery, MID Server configuration, and maintaining accurate CI data in the CMDB.
- Executed CMDB cleanup and structural reorganization to closely align underlying infrastructure with business services.
- Integrated SolarWinds, Dynatrace, Proofpoint, and Nexthink with ServiceNow Event Management using custom Event Connectors to ingest, transform, and correlate application events.
Technical Consultant at Aelum Consulting (2024-04 – Present)
Project - Dubai Airports
- Configured Incident, Problem, and Change Management processes including assignment rules, priority matrices, escalation workflows, and resolution codes.
- Designed Service Catalog items, record producers, order guides, and variable sets to streamline request fulfillment.
- Implemented secure custom REST APIs, API endpoints, and authentication mechanisms (OAuth 2.0, Basic Auth, API Keys), leveraging Custom Actions and Data Stream Actions with custom pagination to fetch and process large datasets efficiently.
- Developed Platform Analytics dashboards and widgets to visualize operational KPIs for leadership.
ServiceNow Developer at Blackbelthelp (2021-11 – 2024-04)
- Configured and customized Incident, Change Management workflows, forms, business rules, UI policies, and client scripts to support business requirements.
- Developed automation for Incident Management using Flow Designer, Business Rules, and Script Includes to streamline ticket processing.
- Created and deployed REST APIs to integrate ServiceNow with external platforms, facilitating data exchange and process automation.
- Configured and customized email notifications, notification preferences, and templates using Notification Email Scripts and event-driven triggers.
- Configured and automated ServiceNow Discovery to identify, populate, and maintain accurate Configuration Items (CIs), relationships, and dependencies within the CMDB.
Software Developer at Cloudologic (2020-12 – 2021-11)
- Implemented a efficient ticketing management system through ReactJs based integration with ServiceDesk Plus. Worked on real-time analytics dashboards using HighCharts, empowering the CIO with actionable insights contributing to a 20% increase in user interaction.
- Worked on Chatbot Training (Google Dialogflow) AI chatbots with Dialogflow, achieving high accuracy and natural language fluency. Worked on intent classification, entity creation, and response creation for a seamless chatbot experience.
- Developed and customized the front-end to match various requirements using HTML, CSS, JavaScript to make websites function smoothly.
Software Developer Trainee at Risovation (2020-01 – 2020-11)
- Ensured websites function optimally and have responsive designs on various devices, employing HTML, CSS, and Bootstrap with digital marketing techniques.
- Tailored and crafted WordPress themes to meet specific client needs. Ensured website functionality through skilled use of HTML, CSS, and JavaScript. Improved website visibility and organic search performance through SEO optimization. Followed best practices in WordPress security for theme and plugin development.
