Sumit Singh
Enriched with 21 years of After Sales Service .
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About
Enriched with 21 years of After Sales Service experience in a fast-paced, result-driven vigorously competitive environment in Indian and Gulf markets. Skilled in customer retention and delights.Expertise in technical knowledge, estimation of the vehicle service and repair with accuracy.
Experience
PROFESSIONAL SYNOPSIS
Enriched with 21 years of After Sales Service experience in a fast-paced, result-driven vigorously competitive environment in Indian and Gulf markets. Skilled in customer retention and delights.Expertise in technical knowledge, estimation of the vehicle service and repair with accuracy.
CAREER SPAN
Responsibilities Include
- Accountable for the smooth function of daily operations that reflects understand clarity, accuracy, and courtesy.
- Ensure correct Diagnosis of fault in the vehicle, proper allotment and equal distribution of received vehicles, delivery on committed time to the entire satisfaction of the customer.
- Provide an unparalleled level of knowledge and technical expertise to help customers understand and approve their maintenance requirements, repair order, and cost estimates.
- Ensure customer has a world-class service experience at every step along their journey, especially in the scheduling end estimating of vehicle service and repair.
- Consistently ensure to grow the dealer by achieving monthly goals.
- Regularly coordinate with the service Marketing team to allocate separate express service bays on priority to 'Category A' customers.
- Consistently contribute to maintaining C S I score at the top to Uphold the brand equity through relationship management, quality of service and customer delight.
- Consistently generate desired profits by suggesting accessories to customers i.e. paint protection, interior protection, etc.
COMMERCIAL MOTOR SALES PVT. LTD MORADABAD
Renderd as a Sr.
Service
Advisor in TOYOTA Division since Aprail 2019 to September 2020.
And I am working as a service manager in KIA motors Moradabad since December 2020.
SAUD BAHWAN AUTOMOTIVE CO. LLC
Rendered service as Sr.
Service
Consultant for TOYOTA division from February 2008-July 2013.
KAP AUTOMOBILES (P) LTD.-MARUTI SERVICE MASTERS
Rendered services as Service Advisor from December 2003 to January 2008.
BRITISH MOTOR CAR CO. (1934) LTD.
Rendered services as a Mechanic from October 2001 to November 2003.
PROFESSIONAL QUALIFICATION
- Diploma in Automobile Engineering from Vishweshraiya College of Engineering And Technology, New Delhi approved by AICTE in the year 2000.
- Diploma in Aeronautical Engineering from Swami Vivekanand University, Madhya Pradesh in the year 2017.
ACADEMIC QUALIFICATION
Arts Graduate from MMH College, Ghaziabad, CCS, Meerut in the year of 2004.
Education
- Diploma in Automobile Engineering from Vishweshraiya College of Engineering And Technology, New Delhi approved by AICTE in the year 2000.
- Diploma in Aeronautical Engineering from Swami Vivekanand University, Madhya Pradesh in the year 2017.
ACADEMIC QUALIFICATION
Arts Graduate from MMH College, Ghaziabad, CCS, Meerut in the year of 2004.
