Enriched with 21 years of After Sales Service .
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Enriched with 21 years of After Sales Service experience in a fast-paced, result-driven vigorously competitive environment in Indian and Gulf markets. Skilled in customer retention and delights.Expertise in technical knowledge, estimation of the vehicle service and repair with accuracy.
- Accountable for the smooth function of daily operations that reflects understand clarity, accuracy, and courtesy.
- Ensure correct Diagnosis of fault in the vehicle, proper allotment and equal distribution of received vehicles, delivery on committed time to the entire satisfaction of the customer.
- Provide an unparalleled level of knowledge and technical expertise to help customers understand and approve their maintenance requirements, repair order, and cost estimates.
- Ensure customer has a world-class service experience at every step along their journey, especially in the scheduling end estimating of vehicle service and repair.
- Consistently ensure to grow the dealer by achieving monthly goals.
- Regularly coordinate with the service Marketing team to allocate separate express service bays on priority to 'Category A' customers.
- Consistently contribute to maintaining C S I score at the top to Uphold the brand equity through relationship management, quality of service and customer delight.
- Consistently generate desired profits by suggesting accessories to customers i.e. paint protection, interior protection, etc.
COMMERCIAL MOTOR SALES PVT. LTD MORADABAD
Renderd as a Sr.
Advisor in TOYOTA Division since Aprail 2019 to September 2020.
And I am working as a service manager in KIA motors Moradabad since December 2020.
SAUD BAHWAN AUTOMOTIVE CO. LLC
Rendered service as Sr.
Consultant for TOYOTA division from February 2008-July 2013.
KAP AUTOMOBILES (P) LTD.-MARUTI SERVICE MASTERS
Rendered services as Service Advisor from December 2003 to January 2008.
BRITISH MOTOR CAR CO. (1934) LTD.
Rendered services as a Mechanic from October 2001 to November 2003.
- Diploma in Automobile Engineering from Vishweshraiya College of Engineering And Technology, New Delhi approved by AICTE in the year 2000.
- Diploma in Aeronautical Engineering from Swami Vivekanand University, Madhya Pradesh in the year 2017.
Arts Graduate from MMH College, Ghaziabad, CCS, Meerut in the year of 2004.
- Diploma in Automobile Engineering from Vishweshraiya College of Engineering And Technology, New Delhi approved by AICTE in the year 2000.
- Diploma in Aeronautical Engineering from Swami Vivekanand University, Madhya Pradesh in the year 2017.
Arts Graduate from MMH College, Ghaziabad, CCS, Meerut in the year of 2004.
