Sumita Mandal

AR/AP Specialist – NetSuite / SAP - E.L.F Beauty - USA – Beauty Industry

(2025-07)

Manage end-to-end Accounts Payable and Accounts Receivable using SAP and NetSuite, including invoice processing, approval workflows, Payment execution, and vendor reconciliations.
Work extensively on NetSuite — posting AP/AR transactions and maintaining vendor master data to ensure accurate general ledger impact.
Played a key role in the pilot setup and stabilization of Accounts Receivable operations for the India-based support model using Bill.com, NetSuite, and SAP.
Perform Vendor Statement of Accounts (SOA) reconciliations.
Follow up with customers for outstanding payments and support collection activities to reduce aging balances.
Coordinate with internal departments to resolve invoice discrepancies and customer disputes efficiently.
Support month-end close activities, including aging review, reconciliations, and financial adjustments.
Utilize customer portals for invoice submission, payment tracking, and account management.
Manage complaints with calm, clear communication and problem-solving while consistently meeting service-time and quality targets.

Account Coordinator – Payables & Receivables - Entigrity Pvt Ltd - US Clients

(2022-12 - 2025-01)

Demonstrated exceptional organizational skills by efficiently managing calendars, scheduling appointments, and coordinating meetings for multiple executives.
Efficiently searched and processed remittance payments via email and group mail, ensuring timely enilltry into NetSuite with a focus on accuracy and compliance.
Verified and posted incoming payments — including ACH transactions — securing revenue by maintaining a meticulous record of receipts.
Reconciled monthly statements and resolved discrepancies in a timely manner to maintain financial accuracy.
Delivered excellent customer service by promptly and courteously responding to inquiries, resolving issues, and ensuring customer satisfaction.
Reconciled payment discrepancies, resolving billing and payment issues to maintain the integrity of financial records.
Assisted with month-end and year-end closing activities, contributing to accurate preparation of financial statements.
Demonstrated proficiency in accounting software and Microsoft Office Suite (Excel, Word), enhancing efficiency and accuracy in daily tasks.
Processed and recorded AR/AP transactions, ensuring timely and accurate invoicing and payments.

Client Service Representative – Support - Advantmed Private Limited - US healthcare and medical record

(2020-08 - 2022-10)

Answered calls from NPs to clarify their needs, technical issues, complaints, or other queries.
Made recommendations and closed all queries within TAT.
Examined appointment details to ensure accuracy and reliability; collected data and prepared reports per business requirements.
Managed inbound NP call inquiries related to technical and patient issues, quickly establishing rapport over the call.
Maintained all inbound call issues in proper format, responding via email and Teams; identified errors across three sources (Teams, Mail, Calls) and rectified them.
Collected and analyzed data from different sources, identifying error trends and capturing them along with feedback.

Team Specialist - Vodafone Shared Services - operation and finance for global market

(2014-04 - 2019-09)

Handled the dunning & allocation process for 8 of 23 circles.
Managed a team of 4 — recruiting, selecting, orienting, training, assigning, scheduling, coaching, counselling, and disciplining team members to accomplish business objectives.
Audited team members' daily activity and coordinated with circle SPOCs on the dunning and allocation process.
Handled barring and suspension of non-paid customers.
Maintained the monthly Process Improvement Tracker for the Enterprise Dunning Team.
Coordinated with all internal departments to deliver effective work outcomes.
Prepared quarterly APD (Annual Performance Detail) with all initiatives and performance highlights.

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