Sumitra Narona
Front Office & Operations professional
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About
Front Office & Operations professional with 6+ years of experience in resort and hospitality environments. Skilled in check-ins/check-outs, reservations management, OTA operations, guest escalation handling, and shift supervision. Experienced in managing high-occupancy properties with focus on guest satisfaction, and service recovery. Strong ability to coordinate with multiple departments to ensure smooth front office operations and excellent guest experience.
Experience
Accounts Executive - Stone Water Resort & Spa - Karjat
(2025-12)
- Billing, invoicing, and daily accounting operations
- Guest billing, payment posting, ledger reconciliation
- Daily revenue reports and cash closing statements
- GST/TDS data coordination
- PMS operations using Hotla and Wincloud
Operations Coordinator - Pinewood Resort - Karjat
(2024-04 - 2025-11)
Achievement: Improved guest rating from 3★ to 4.5★ within 6 months
- Managed Front Office, Housekeeping, Guest Services
- Handled check-in/check-out and front desk operations
- Managed OTA inventory, pricing, and occupancy
- Coordinated reservations and room allocation
- Handled guest escalations and service recovery
- Managed staff scheduling and shift operations
Stay Experience Executive - StayVista - Karjat
(2023-04 - 2024-04)
- Managed guest check-ins and pre-arrival coordination
- Handled guest complaints and service recovery
- Coordinated housekeeping and operations teams
- Supported OTA updates and pricing
Property Manager - Sadh Villa - Karjat
(2022-04 - 2023-03)
- Managed villa operations and guest experience
- Supervised staff and vendor coordination
- Handled check-ins/check-outs and guest satisfaction
Sales Executive - Monteria Resort - Khalapur
(2013 - 2021)
Accountant - RNA Aggregates - Vashi
(2013 - 2021)
Accounts/Admin - Afford Freight Services Pvt. Ltd. - Belapur
(2013 - 2021)
Accounts Executive - Thakkar Popat Lal Velji Sales Ltd - Panvel
(2013 - 2021)
Accounts Assistant - Accounting Source Services - Thane
(2013 - 2021)
- Bookkeeping and Tally ERP 9 operations
- GST/TDS filing support
- Vendor coordination and financial reporting
Education
Bachelor of Commerce - B. Com - Mumbai University
