Sumitra Patil

I am an excellent team worker and am able to take instructions from all levels and build up good working relationships with all colleagues. I am flexible, reliable and possess excellent time keeping skills. I am an enthusiastic, self-motivated, reliable, responsible and hard-working person.

Junior Assistant - Operation - ICICI Securities - Navi Mumbai

(2021-03 - 2026-03)

• Led team operations and resolved day-by-day queries to ensure smooth workflow.
• Maintained and updated reports, MIS, and trackers for performance and compliance Monitoring.
• Addressed and resolved trading account queries within defined TAT.
• Coordinated effectively with internal departments and external stakeholders to resolve issues.
• Prepared and maintained comprehensive MIS dashboards on a weekly and monthly basis.
• Drafted professional emails and coordinated communication with senior management.
• Reviewed and updated incorrect information in entity profiles to ensure data accuracy.

Junior Associate Back Office Support - Operation - 3I Infotech BPO Limited - Navi Mumbai

(2017-01 - 2021-03)

• Processing Bank Registration Verification.
• Processing Account Closing & Suspended Request.
• Processing Account activation of customer.
• Processing UCC of NSE and BSE exchange.
• Handling various type of queries via email, calls, also coordinating with different departments for a better resolution to avoid escalations.
• Process the customer issue through SR request.
• As per customer request upgrade the product.
• Checking & Solving NSE & BSE Error log.

Assistant Professor - I2 pro Outsourcing Technology - Navi Mumbai

(2016-03 - 2016-12)

• Scrutiny all shares document.
• Converted physical share to electronic with uploading data on main server.
• Send rejection to customer with courier.
• Doing rejection draft as per rejection.

BSC-IT - Information Technology - K. B. P. College, Vashi (2015)

HSC - Ramseth Thakur College, Navi Mumbai (2012)

SSC - Gokhale High School, Kharghar (2010)