Sunanda Kindigeri

Results-driven Delivery Manager with 3.5 years of experience in managing business operations, data validation, and process delivery across diverse domains. Skilled in coordinating cross-Delivered operational support across service delivery functions, ensuring timely execution of client requirements and adherence to SLAs. Adept at stakeholder communication, reporting, and workflow optimization.

Proven ability to deliver projects within defined timelines while maintaining quality and compliance standards. Strong analytical, problem-solving, and leadership skills with a focus on customer satisfaction and business outcomes.

Delivery Manager (Process Associate → SME) - TRST01 (TrayamBhu Tech Solutions)

(2024-08 - 2025-11)

Supported the Service Delivery Team by executing operational processes, managing client requests, and ensuring timely delivery of services. Collaborated with internal teams to maintain accuracy, consistency, and high-quality service

• Managed day-to-day service delivery activities while ensuring adherence to SLAs and operational procedures.
• Coordinated client requests and prioritized tasks to meet agreed turnaround times.
• Prepared, analysed, and delivered into operational reports to support business decision-making.
• Statements of Work (SOWs): Documents that define the agreed scope of work, and deliverables, timelines, responsibilities, and expectations between a company and its client.
• Provided professional, courteous, and efficient support to the Service Delivery Team, ensuring timely execution of operational tasks and client requests
• Directed end-to-end delivery of business data validation processes ensuring accuracy and compliance.
• Managed reporting cycles (daily, weekly, monthly) and presented insights to stakeholders.
• Coordinated with cross-functional teams to enhance process efficiency and delivery timelines.

Delivery Manager (Process Associate → SME) - Accenture Solutions Pvt. Ltd.

(2021-10 - 2023-12)

• Delivered operational processes including customer data review, document verification, and transaction management.
• Managed email-based operations, resolving customer and business queries within SLA.
• Coordinated with internal teams to resolve escalations and improve delivery outcomes.
• Supported knowledge transfer sessions and trained new team members to ensure smooth onboarding.
• Identified and implemented process improvements to enhance efficiency and delivery quality.
• Assisted the Delivery Team in maintaining service quality, managing operational workflows, and resolving client requests efficiently.
• Managed service-related communications, including client acknowledgments, email correspondence, and delivery confirmations, ensuring timely and accurate execution.
• Executed end-to-end service delivery processes by managing operational requests, validating data, and ensuring timely completion of client deliverables.

Bachelor of Commerce - B.Com – Computers - Jhanavi Women's Degree College (2021)