Technical Consultant at E & B Ventures Pty Ltd (2023-10 – 2026-01)
Developed and maintained Salesforce solutions to support retail store operations, customer management, and franchise business processes.
- Built automated workflows using Salesforce Flows to handle customer onboarding, inventory requests, and manager approvals, which cut down a lot of manual paperwork
- Managed user access and Salesforce security by implementing Profiles, Permission Sets, Role Hierarchies, and Sharing Rules to enforce data visibility tailored to staff roles
- Used Data Loader to clean up and move large amounts of store data and product listings, keeping the system accurate and up to date
- Created easy-to-read reports and dashboards so store managers and leadership could easily track daily sales performance and customer trends
- Collaborated with business stakeholders, store managers, and technical teams to gather requirements, translating end-user frustrations into practical Salesforce enhancements
- Created simple, custom screens using Lightning Web Components (LWC) to help shop floor employees update customer details quickly
- Wrote Apex code and triggers to process large batches of daily sales transactions and customer points without slowing down the system
Technical Consultant at BMP Technology (2021-04 – 2023-10)
Supported Salesforce solutions for e-commerce businesses, focusing on customer engagement, order management, and sales process automation.
- Designed automated processes using Flows and validation rules to guide online shoppers smoothly from creating a lead to placing an order
- Automated lead-to-order and customer service workflows by deploying Record-Triggered Flows, Approval Processes, Validation Rules, and Email-to-Case to accelerate response times for online returns, refunds, and shipping inquiries
- Managed data cleanup and imports for online customer profiles and product catalogs so our backend system stayed organized
- Controlled platform security by setting up basic access rules and permissions for the online sales and shipping teams
- Set up dashboards that tracked web sales, customer sign-ups, and how long it took to ship out orders
- Wrote custom Apex classes and built web components to add extra features to the online store that standard Salesforce couldn't do out of the box
- Connected Salesforce with external online shop applications and tracking tools using Apex to make sure data flowed smoothly between systems
