Sunil Gopal

With more than 12 years of experience in travel & tourism, I am eager to learn new things.

Key Account Manager - Akbar Offshore Pvt Ltd (Getfares.com) - Mumbai

(2024-03)

• Managed and grow a portfolio of B2B travel agents and corporate clients Globally.
• Sell Application/API/GDS solutions to enhance partner capabilities and boost overall sales.
• Developed strategic partnerships to increase booking volumes on Getfares.com platform
• Negotiated commercial agreements, incentives, and airline deals
• Provided real-time fare solutions and support to agents via WhatsApp, email, and CRM tools
• Coordinated with airline consolidators to secure competitive pricing
• Conducted regular follow-ups with dormant clients to reactivate business
• Analyzed market trends and competitor pricing to optimize offerings
• Ensured timely payment collections by actively following up with clients and managing outstanding receivables
• Monitored credit limits and coordinated with finance teams to minimize financial risk
• Resolved client queries, booking issues, and escalations efficiently to maintain high satisfaction levels
• Achieved monthly/quarterly sales targets through strategic account planning
• Maintained regular engagement with key clients to strengthen long-term business relationships

Team Leader - TravAxis Marketing & Solutions - Mumbai

(2018-03 - 2022-12)

• Making tour packages for Asia & Dubai.
• Fixing the pricing for promotional package and ensuring the packages are displayed on meta-search websites.
• Monitoring all booking made throughout the day (Flights/Hotels/Tour Package) and ensuring payments are received from clients & same is updated in tracker.
• Coordinate with vendors for Tour Packages and ensuring all vacation packages customers are provided with tour vouchers.
• Take feedback from customers for the service provided.
• Follow up with accounts team to make timely payment to vendors.
• Fostering positive employee relationships through effective communication, training, and career development coaching.
• Mentoring team members in tried and true guest service methods, providing feedback to encourage highest sales potential.

Travel Sales Consultant - Alps Consultant - Mumbai

(2016-08 - 2018-02)

• Made accurate airline quotation according to airline tariff structure for the routing, class of service and application of loyalty program discounts when applicable.
• Monitored bookings throughout the working day and booked domestic and international air travel.
• Handled high numbers of incoming calls from direct customers.
• Explained benefits of purchasing travel insurance to clients and ensured complete understanding.
• Maintained proper correspondence with customers for bookings and travel, ensured timely receipt of payments and dispatch of relevant documents.
• Responded immediately to clients' questions, issues, and complaints and found effective solutions when required.
• Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
• Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secured new travel assignments.

Corporate Travel Executive - Thomas Cook - Mumbai

(2015-08 - 2016-02)

• Arranged travel accommodation for groups, couples, executives and special needs clients.
• Handled phone calls and answering to the queries of the customers.
• Responded to clients' questions, issues and complaints in a timely manner, and found appropriate solutions when needed.
• Ensured that ticket sales were completed accurately and to the satisfaction of the passengers.
• Checked all manifests against information booked.
• Work with both employees and customers in handling complaints and resolving issues.
• Ensured payment follows up with the clients in timely manner.

Travel Consultant - Efficient Work Solution - Mumbai

(2012-02 - 2015-08)

• Booked domestic and international air travel package for U.S & Canadian Markets.
• Performed single and group bookings as requested and ensured all bookings are processed accurately.
• Made accurate airline quotation according to airline tariff structure for the routing, class of service and application of loyalty program discounts when applicable
• Responded immediately to clients' questions, issues, and complaints and found effective solutions when required.
• Arranged for travel insurance and explained benefits of purchasing travel insurance to clients.
• Maintained proper correspondence with customers for booking and travel, ensured timely receipt of payments and dispatch of relevant documents.
• Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.

Fare Filer - Tata Consultancy Services - Mumbai

(2011-02 - 2011-11)

• Fare filing for SQ & Star Partners using native ATPCO.
• Coordinated work with other members in Team.
• Maintained quality & error free work.
• Demonstrated high quality check by making itinerary, pricing & then checked the rules on all GDS.

B.Com - Accounting - University of Mumbai (2010)

Foundation Course - IATA (2010)