Key Account Manager - Akbar Offshore Pvt Ltd (Getfares.com) - Mumbai
(2024-03)
- Managed and grow a portfolio of B2B travel agents and corporate clients Globally.
- Sell Application/API/GDS solutions to enhance partner capabilities and boost overall sales.
- Developed strategic partnerships to increase booking volumes on Getfares.com platform
- Negotiated commercial agreements, incentives, and airline deals
- Provided real-time fare solutions and support to agents via WhatsApp, email, and CRM tools
- Coordinated with airline consolidators to secure competitive pricing
- Conducted regular follow-ups with dormant clients to reactivate business
- Analyzed market trends and competitor pricing to optimize offerings
- Ensured timely payment collections by actively following up with clients and managing outstanding receivables
- Monitored credit limits and coordinated with finance teams to minimize financial risk
- Resolved client queries, booking issues, and escalations efficiently to maintain high satisfaction levels
- Achieved monthly/quarterly sales targets through strategic account planning
- Maintained regular engagement with key clients to strengthen long-term business relationships
Team Leader - TravAxis Marketing & Solutions - Mumbai
(2018-03 - 2022-12)
- Making tour packages for Asia & Dubai.
- Fixing the pricing for promotional package and ensuring the packages are displayed on meta-search websites.
- Monitoring all booking made throughout the day (Flights/Hotels/Tour Package) and ensuring payments are received from clients & same is updated in tracker.
- Coordinate with vendors for Tour Packages and ensuring all vacation packages customers are provided with tour vouchers.
- Take feedback from customers for the service provided.
- Follow up with accounts team to make timely payment to vendors.
- Fostering positive employee relationships through effective communication, training, and career development coaching.
- Mentoring team members in tried and true guest service methods, providing feedback to encourage highest sales potential.
Travel Sales Consultant - Alps Consultant - Mumbai
(2016-08 - 2018-02)
- Made accurate airline quotation according to airline tariff structure for the routing, class of service and application of loyalty program discounts when applicable.
- Monitored bookings throughout the working day and booked domestic and international air travel.
- Handled high numbers of incoming calls from direct customers.
- Explained benefits of purchasing travel insurance to clients and ensured complete understanding.
- Maintained proper correspondence with customers for bookings and travel, ensured timely receipt of payments and dispatch of relevant documents.
- Responded immediately to clients' questions, issues, and complaints and found effective solutions when required.
- Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
- Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secured new travel assignments.
Corporate Travel Executive - Thomas Cook - Mumbai
(2015-08 - 2016-02)
- Arranged travel accommodation for groups, couples, executives and special needs clients.
- Handled phone calls and answering to the queries of the customers.
- Responded to clients' questions, issues and complaints in a timely manner, and found appropriate solutions when needed.
- Ensured that ticket sales were completed accurately and to the satisfaction of the passengers.
- Checked all manifests against information booked.
- Work with both employees and customers in handling complaints and resolving issues.
- Ensured payment follows up with the clients in timely manner.
Travel Consultant - Efficient Work Solution - Mumbai
(2012-02 - 2015-08)
- Booked domestic and international air travel package for U.S & Canadian Markets.
- Performed single and group bookings as requested and ensured all bookings are processed accurately.
- Made accurate airline quotation according to airline tariff structure for the routing, class of service and application of loyalty program discounts when applicable
- Responded immediately to clients' questions, issues, and complaints and found effective solutions when required.
- Arranged for travel insurance and explained benefits of purchasing travel insurance to clients.
- Maintained proper correspondence with customers for booking and travel, ensured timely receipt of payments and dispatch of relevant documents.
- Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
Fare Filer - Tata Consultancy Services - Mumbai
(2011-02 - 2011-11)
- Fare filing for SQ & Star Partners using native ATPCO.
- Coordinated work with other members in Team.
- Maintained quality & error free work.
- Demonstrated high quality check by making itinerary, pricing & then checked the rules on all GDS.
