Sunil K
BPO - Training & Quality Manager
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About
Overall 10+ years’ of work experience in BPO industry which comprises of both domestic & international campaign with the best companies in the market,7 years’ experience in Transactional Quality assurance & Training with Exceptional leadership skills demonstrated in Handling both Training and Quality across locations with skilled dedication to customer satisfaction, NPS improvement, leadership & Up skill training With Strong analytical abilities and strategic planning skills to develop effective Process Improvement plans & procedures and identifying efficient solutions to an issue.
Experience
Overall 10+ years’ of work experience in BPO industry which comprises of both domestic & international campaign with the best companies in the market,7 years’ experience in Transactional Quality assurance & Training with Exceptional leadership skills demonstrated in Handling both Training and Quality across locations with skilled dedication to customer satisfaction, NPS improvement, leadership & Up skill training With Strong analytical abilities and strategic planning skills to develop effective Process Improvement plans & procedures and identifying efficient solutions to an issue.
Education
Post Graduation Diploma in Management in Finance
