Sunil Kumar

Full Stack AI Engineer with 10+ years of experience in AI platforms, TypeScript, React, Node.js, Python, FastAPI, REST APIs, RAG pipelines, vector databases, and LLM-integrated applications. Hands-on experience building agentic AI workflows, prompt orchestration, function calling, enterprise AI integrations, and scalable backend systems using OpenAI and Azure OpenAI.

AI Transformation Consultant / AI Strategist - Asyntrix Technologies

(2024-01)

• Worked with leaders across the business to carry out end-to-end operational diagnostics and mapped the interconnected workflows of sales, operations, and customer support.
• Developed AI opportunities with measurable ROI from process inefficiencies and hurdles across operations.
• Crafted AI transformation plans focusing on immediate and long-term benefits.
• Crafted workflows of AI with agentic systems and provided direction on automation, AI assistance, and human efforts.
• Developed frameworks for AI integration to provide organizational scalability.
• Synthesized business needs and designed GenAI solutions across RAG & automation systems for integration within organizational workflows.
• Built scalable enterprise solutions while balancing the business needs with regulatory compliance.
• Managed the implementation while defining critical success factors, KPI's, and change management strategies.
• Designed and developed Standard Operating Procedures, Playbooks, and Training and Development programs to improve and sustain challenge usage.

Service Delivery Head - Acelerar Technologies

(2021-01 - 2024-12)

• Directed large-scale data operations, delivery, and workflows optimized for AI and support for dispersed and offshore teams
• Formulated process frameworks providing efficiency and scalability, and enhancing operations' overall quality
• Delivered a reduction of over 25% in turnaround time while achieving a 99% level of quality
• Implemented process improvements through role segmentation
• Collaborated with clients to understand the intersection of delivery, their business goals, and operational limits
• Facilitated and managed diverse and remote global team collaboration

Assistant Manager – Customer Solutions - Teleperformance

(2016-01 - 2020-12)

• Did performance diagnostics and operational analysis to improve engagement with SLA
• Created workforce planning and optimization models
• Developed skills in customer operations, process mapping, and service delivery

B.Tech - Electronics & Communication Engineering