Proficient in running successful process operations & experience of developing procedures, service standards for business excellence
Deft in delivering up to targets, SOP & SLA, setting and maintaining CTQ (Critical to Quality) / CTP (Critical to Process) targets and involved in planning for process development
Proficient at assessing organizational requirements to undertake real time decision(s) to manage performance and deliver
Coordinating with seniors for providing inputs for process control & ensuring end to end complaint resolution
Excellent decision making, communication and interpersonal skills with proven abilities in resolving complex issues
Adept at ensuring successful execution of the Operations and service delivery
Experience
Proficient in running successful process operations & experience of developing procedures, service standards for business excellence
Deft in delivering up to targets, SOP & SLA, setting and maintaining CTQ (Critical to Quality) / CTP (Critical to Process) targets and involved in planning for process development
Proficient at assessing organizational requirements to undertake real time decision(s) to manage performance and deliver
Coordinating with seniors for providing inputs for process control & ensuring end to end complaint resolution
Excellent decision making, communication and interpersonal skills with proven abilities in resolving complex issues
Adept at ensuring successful execution of the Operations and service delivery
