Sunil Sam

Results-driven Technical Associate with 10+ years of experience in technical support, customer service, hardware and software troubleshooting, and administrative operations. Skilled in IoT device support, SQL, Python, Power BI, Tableau, and MS Office tools. Experienced in ticket handling, documentation management, and customer issue resolution.

Technical Associate at Om Innovation Call Services Pvt. Ltd. (Luminous Process) (2020-11 – 2023-12)

• Supported customers with IoT device connectivity and inverter-router pairing.
• Maintained customer issue records and updated software systems.
• Created and managed support tickets using iTop application.
• Provided technical troubleshooting and customer assistance over calls.
• Coordinated with L2 support teams for issue resolution.

Office Assistant at Rohit Kumar & Company (Insurance Surveyor) (2017-07 – 2019-02)

• Assisted in claim settlement report preparation and documentation.
• Managed communication with clients and document collection.

Business Development Associate at Aarohan Recruitment Firm

• Supported business development activities and client coordination.

Office Administrator at Jurispleaders (Law Firm)

• Managed office administration and documentation tasks.

MCA – IGNOU

B.A. (Pass) – University of Delhi

DOEACC 'O' Level Certification

12th – Raisina Bengali School

10th – Raisina Bengali School