Team Leader - Delhivery.com
Maitreya Finance Pvt Ltd.
Executive Operation (DC Head) - Ecom Express Ltd.
- Managed logistics and delivery operations to ensure smooth workflows and achieve business goals.
- Led and motivated a team, improving performance through regular training and clear accountability.
- Addressed customer issues promptly, maintaining high levels of satisfaction and service quality.
- Monitored key performance metrics to identify areas for improvement, cut costs, and boost efficiency.
- Ensured all operations complied with company policies and safety standards.
- Worked closely with regional teams to align processes and meet organizational objectives.
Service Supervisor - Ecom Express Ltd.
- Led and trained teams to improve productivity, delivery accuracy, and daily operational performance.
- Streamlined processes to reduce delays, cut costs, and enhance overall efficiency.
- Resolved customer and operational issues quickly, ensuring high service quality.
- Maintained strong compliance and safety standards through regular checks and monitoring.
- Coordinated with regional and hub teams to ensure smooth workflow and timely issue resolution.
- Improved reporting accuracy by maintaining proper documentation and performance tracking.
- Managed manpower planning, shift schedules, and daily task allocation for smooth workflow.
- Conducted regular performance reviews and provided feedback to improve team output.
- Built a culture of accountability, punctuality, and customer-first behavior among team members.
