Senior Business Development Manager at Trajectus Corporation (Parent Company: Abacus) (2023-11 – 2024-12)
- New Logo- Led new business development through networking, cold calling, email outreach and pipeline generation.
- Managed opportunities from prospecting and discovery through proposal, negotiation and closure.
- Built strong client relationships, identified expansion opportunities and supported tailored solution development.
- Leadership- Mentored assigned BDEs, improving product knowledge, sales discipline and overall performance.
- Worked with internal support teams and technology vendors to align client requirements with delivery.
- Account Management- Worked on an existing database of clients for client relationship building and upsell/cross sell.
Senior Inside Sales Associate at Acumera Inc. / Netsurion Technologies (2018-08 – 2023-02)
- Managed inbound and outbound sales, qualification, proposals, follow-ups and opportunity conversion.
- Owned a portfolio of existing accounts with focus on retention, renewals, reactivation and upselling.
- Proactively managed high-risk accounts and resolved customer challenges to protect relationships and revenue.
- Maintained sales activity and customer data across Salesforce, SugarCRM and HubSpot.
- Collaborated with multiple departments to resolve customer issues and improve customer experience.
- Key Achievements: Best Performance Award; Highest Retention Rate, Vendor Appreciation for data accuracy and project closure before time,, Quality Leads, Top Outreach Performer for six consecutive months,
Business Development Executive at DotMappers IT Pvt. Ltd. (2017-04 – 2018-07)
- Generated B2B opportunities through cold calling, email outreach and structured lead research.
- Sold SEO, PPC, web development, mobile marketing and social media solutions.
- Conducted needs analysis, competitor research and digital visibility assessments to identify client gaps.
- Managed prospect follow-ups, negotiations, pipeline development and monthly/quarterly sales targets.
- Key Achievements: First Call–First Sale; Best Performer of the Month; Highest Conversion & Sales; Client Appreciation.
Senior Relationship Executive at Hansa Direct Pvt. Ltd. | Client: Mahindra Electric (2014-06 – 2016-10)
- Managed pre-sales and lead conversion across four regions, converting enquiries into test-drive opportunities.
- Supported monthly planning and forecasting while managing customer databases and relationship activities.
- Worked with digital marketing teams on lead generation through Google Ads, social media and online channels.
- Prepared daily lead-management and performance reports for client and business leadership.
- Supported team training and coordinated with multiple departments to resolve customer requirements.
- Key Achievements: Best Performer for 10 consecutive months; Client Appreciation Award; Vendor Support Award.
Senior Customer Care Officer at Convergys India Services Pvt. Ltd. (2013-03 – 2014-03)
- Handled inbound sales and service for AT&T; U-verse and DirecTV, supporting both new and existing customers.
- Identified cross-sell and upsell opportunities while maintaining customer satisfaction and retention.
- Managed escalations, billing/service issues and technical queries with timely resolution.
- Consistently achieved weekly and monthly sales targets and supported new-staff training.
- Key Achievements: Voice of the Customer Award; Star Quarter of the Year; Client Appreciation following a live mystery-call audit.
Senior Sales Associate at Aditya Birla Minacs (2011-08 – 2013-03)
- Generated sales through outbound prospecting, need assessment, objection handling and consultative selling.
- Managed premium existing customers and identified cross-sell and upsell opportunities.
- Consistently achieved daily, weekly and monthly sales targets while maintaining CRM accuracy.
- Supported team performance through supervisory calls, coaching and sharing successful sales calls.
- Key Achievements: Outstanding Performer of the Year; Gold Performer for 16 consecutive months; Best Quality Call Award.
