Sunitha Buddha
Customer care manager (Export Department)
About
Competent and diligent Customer care, with over Twelve years of experience across the customer relationship manager and product sales. Customer focused, successful in problem solving and delivering on customer satisfaction commitments.
Experience
Customer care manager (Export Department) - SEA ROCK SHIPPING PVT LTD - Visakhapatnam
(2025-08)
- Receiving & Processing Export Orders
- Product & Pricing Decisions like Fixing export prices (FOB, CIF, etc.)
- Preparation of export documents
- Handling complaints, claims, and replacements
Customer Care Executive - OLYMPUS MOTORS ( AUDI VIZAG )
(2022-06 - 2025-07)
- Addressing customer concerns and resolving them with Utmost care
- Conducting customer meets and greets to ensure customer satisfaction
- Ensuring "0" complaints for SSI SCORE
SALES CONSULTANT - VARUN MOTORS PVT LTD
(2011-10 - 2015-12)
- Conducting customer meets and greets, generating referral enquiries to develop business prospective.
- Support our Sales Manager to develop and grow our market to ensure that sales goes are met.
ADMIN CUM FRONT DESK MANAGER - S.L.V. TOOL COMP
(2009-06 - 2011-09)
- Interactions with Walk-in Customers and assigning to respective departments
- updating the stock in the DMS system
- Maintaining stock reports
Quality Manager - JAYABHERI AUTOMOTIVES PVT LTD
(2016-01 - 2019-11)
- Maintain "0" complaints for SSI SCORE
- Attending customer concerns and resolving them with Utmost care.
Customer care Manager - MG Motors Pvt Ltd
(2019-12 - 2021-06)
- Preparation of periodical MIS reports to enhance customer service.
- Handling all issues pertaining to Booking cancellations and refund issues with accounts dept and backend department.
Senior Sales Consultant - MODI VOLKSWAGEN
(2021-07 - 2022-05)
- Maintain "0" complaints for SSI SCORE
Education
Bachelor Of Computer Science - Computer Science - Andhra university
