Sunitha Sutrave

Results-driven QA Test Lead / Senior Test Engineer with 17+ years of IT experience, including 10+ years in Software Testing and 7+ years in Networking across Banking, Insurance, Healthcare, Telecom, and IT Infrastructure domains. Specialized in Pega (Case Management, Customer Decision Hub – CDH) and Appian applications, with strong expertise in manual testing, automation testing (Selenium with C#), API/SOA testing, and test management in Agile environments. Proven ability to lead end-to-end testing engagements, define test strategies, manage cross-functional teams, and deliver high-quality releases in fast-paced enterprise environments.

Strong experience in UAT, SIT, Regression, and Integration Testing, along with deep exposure to EUC remediation, workflow validation, and business process testing.

PEGA – Digital Specialist Engineer - Infosys Ltd - Hyderabad

(2008-07)

UAT Tester - BUPA

Validated end-to-end healthcare business processes ensuring alignment with business requirements. Worked on PEGA CDH, AML, ACS, CCM, and Genesis systems. Tested complete customer offer lifecycle across Web, App, Email, SMS, Direct Mail and Call Center (Dialer) channels.

Verified customer responses and system behavior across multiple touchpoints. Performed manual and automation testing using Selenium with C#. Designed and executed UAT test scenarios and managed defect lifecycle.

Worked with Client directly

Test Lead - CITI

Led EUC remediation testing for Appian-based workflow applications. Defined and implemented test strategies for SIT & UAT. Ensured compliance with regulatory and audit requirements. Managed cross-functional teams and stakeholder communications. Validated workflow automation, business rules, and integrations.

Test Lead - KONE

Led QA efforts for Appian-based digital transformation projects. Designed test strategies for SIT, UAT, and regression testing. Validated workflows, UI, business rules, and integrations. Worked closely with Agile teams to ensure quality delivery. Worked with Client directly.

Senior Tester - Telenet

Tested telecom case management workflows in Pega. Validated case lifecycle, decisioning, and integrations. Supported Agile delivery with continuous testing approach. Managed defect tracking and reporting.

Senior Tester - ACSO

Tested sensitive healthcare case management applications. Ensured data privacy, compliance, and workflow accuracy. Validated mental health and addiction treatment processes. Executed SIT, UAT, and regression testing.

Tester - Charles Schwab

Tested financial case management workflows. Validated onboarding, account servicing, and transaction cases. Performed SIT, UAT support, and regression testing. Worked in Agile environments with continuous delivery cycles.

Tester - Wells Fargo

Performed API/SOA testing for banking integrations. Validated web services, request/response, and data flow. Executed functional, regression, and integration testing. Ensured compliance with banking standards. Worked with Client directly.

Network Engineer - Microsoft

Managed enterprise network infrastructure (LAN/WAN). Worked on routing, switching, VPN, and firewall configuration. Supported cloud/hybrid network environments. Handled incident, change, and problem management.

Network Engineer - Level 3 Communications

Supported carrier-grade telecom network infrastructure. Worked on BGP, OSPF, MPLS, VLAN, VPN technologies. Performed network monitoring and performance optimization. Ensured high availability and service reliability.

Master of Business Administration - MBA

Bachelor of Science - B.Sc – MPC