Business Operations Manager at Tutopia Pvt. Ltd. (2025-10 – Present)
- End-to-End Ops & Unit Economics: Owned enrollment→delivery→retention→renewal lifecycle driving ~40% efficiency gain & ~25% cost-per-learner reduction; optimized unit economics and margin expansion through workflow optimization.
- KPI Dashboards & Predictive Analytics: Built real-time Power BI / Excel dashboards tracking conversion, cohort retention, tutor utilization & cost per learner — improving decision velocity 30% and enabling data-driven governance.
- Demand-Supply Planning & Capacity Modeling: Led demand forecasting and capacity modeling, improving fulfillment rates ~35% and sustaining SLA adherence across academic operations.
- Revenue & Retention Optimization: Improved conversion ~25%, retention ~20%, and ARPU via funnel optimization, cohort analysis, and ROI-driven data-led interventions.
- Process Automation & SOP Design: Implemented SOP standardization and incentive redesign reducing manual effort 30%+ and boosting team productivity 20–30%.
Associate Operations Manager at Moving Tech Innovations Pvt. Ltd. (Namma Yatri / Yatri Sathi) (2024-10 – 2025-10)
- GMV & Productivity Growth: Drove 52% GMV uplift and 85% field productivity improvement by architecting supply-side performance levers, incentive structures, and live KPI tracking systems.
- Multi-City GTM Scaling: Scaled operations across 3 cities achieving financial breakeven in 6 months; sustained NPS 40+ through governance frameworks, standardized playbooks, and vendor management.
- Cost Optimization & ROI: Reengineered cost levers and incentive design delivering ~35% reduction in operating spend with measurable ROI improvement in supply-side engagement and efficiency.
- Governance, Compliance & Operational Resilience: Established regional frameworks ensuring consistent execution, regulatory alignment, and seamless cross-market expansion.
Field & Operations Manager at Zomato Limited (2022-11 – 2024-10)
- Last-Mile Operations at Scale: Managed 700+ delivery partner fleet across Tier-2/3 markets, sustaining NPS 45–52% and 4.2/5 ratings through KPI-led service control and CRM-driven partner engagement.
- Market Turnaround – Agartala: Scaled orders 900→2,500 (2.7x) in 8 months; eliminated service loss 75%→0% and improved NPS 5%→70% through data-driven transformation.
- Cost Savings & Quality Control: Reduced bad orders 6.9% generating ~₹14L savings via analytics on cancellations, SLAs, and targeted training & coaching interventions.
- Workforce & Fleet Optimization: Optimized demand-supply and workforce models improving fleet utilization, throughput, and cost per order through predictive analytics and data-driven planning.
Senior Business Development Associate at Think & Learn Pvt. Ltd. (BYJU'S) (2020-01 – 2022-11)
- Sales Funnel & Conversion Optimization: Improved conversion ~20–25% through structured lead tracking, CRM-based engagement analytics, follow-up cycle optimization, and performance dashboards.
- ARPU & Revenue Growth: Increased ARPU ~15–20% via data-led product positioning, pricing optimization, and consultative counseling; reduced decision lag ~25% through daily MIS reporting.
- Cohort Analytics & Retention: Improved student retention and engagement ~18–22% by analysing funnel drop-offs and cohort behaviour; mentored team members on data-driven engagement strategies.
Transformation Lead at OYO Hotels & Homes Pvt. Ltd. (2019-07 – 2020-01)
- Digital Transformation & Brand Compliance: Improved audit scores ~25–30% across multi-site transformation projects via standardized execution frameworks, digital compliance scoring, and quality audit systems.
- Workflow Optimization & Process Standardization: Reduced operational deviations ~15–20% and improved execution speed ~20% via SOPs, execution playbooks, and vendor management protocols.
Engineer at JMC Projects (India) Ltd. (2017-07 – 2019-06)
- Cost Control, ROI & Financial Accuracy: Ensured >98% billing accuracy via BOQ reconciliation and cost tracking; optimized steel utilization ~18–22% and improved labor productivity ~15%.
- Planning, Analytics & Negotiation: Built planned-vs-actual tracking reports reducing rework ~12–15%; led material procurement negotiations improving cost efficiency and vendor delivery timelines.
