Supreeth Ail

Highly trained and experienced professional with proven experience in putting expertise to practice, having outstanding communication skills to interact both with clients and company.

Result-oriented and goal-driven. Ability to communicate effectively to clarify complex data and sensitive information.

Experience above 8 years and 10 months as Functional Consultant in Microsoft Dynamics CRM Online 2013- D365 CE 9.0 .

Extensive experience setting up and configuring Dynamics 365 CRM Online with O365.

Experience in installing and configuring the Dynamics App for Outlook, LinkedIn Sales Navigator, G-mail Integration with D365 CE.

Extensively worked on Sales, Marketing and Service Module of Dynamics 365 CRM/CE.

Lead workshops on Dynamics Marketing and Dynamics 365 Sales.

2022-05 - CurrentMicrosoft Dynamics Senior Consultant

KPMG India, Mumbai 

• Working as Microsoft Dynamics CRM Functional Consultant, responsible to gather requirements and create Functional Requirement Document (FRD), work closely with technical architect and assist them to create IDD (Integration Design Document).
• Create Visio Flows to deliver solutioning post requirement gathering sessions and attend workshops led by respective Business Stakeholders.
• Communicate with business stakeholders and try to understand requirement and do Fit-Gap analysis.
• Working on ecommerce project and do have understanding of B2B and B2C business.
• Led projects and analyzed data to identify opportunities for improvement.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.

2020-02 - 2022-05Sr. Dynamics 365 CRM Consultant

HCL Technologies Pvt.Ltd 

• I worked as Support Engineer and supposed to handle Dynamics 365 CRM or Office related issues for EMEA and NA Clients.
• Does have experience working on Dynamics Marketing Solutions like Power MailChimp and Power-pack Solution “Power Automate” Solutions.
• Currently working with client “Signode” as Deployment Engineer.
• I am responsible of deploying Solutions in ALM process.
• We are working on implementing CICD process to make this get automated.
• Conducted research, gathered information from multiple sources and presented results.
• Managed time efficiently in order to complete all tasks within deadline

2018-02 - 2020-02Technical Consultant

Accenture Services Pvt. Ltd, Mumbai, India

Project 1: Quest Diagnostics.

• Working on Customization and Configuration part of the project.
• Customization, creating and configuring Custom work flows, Action according to requirement.
• Created and Completed Functional Design Documentation and Technical Design Documentation for the Project.
• Communicate with Client directly, discuss regarding requirement and highlighting the points to the higher management.
• Preparing Design Documents (FDD and TDD) after discussing with Client.
• I was a part of a migration project where we had to migrate CRM from Salesforce to Dynamics 365, I have got a good functional training on SFDC (SalesForce CRM) to study the requirement and implement in Dynamics 365 CRM Online.
• Delivered KT(Knowledge Transfer) sessions on Dynamics 365 CRM modules to our peers.

Project 2: OTIS.

• I joined the project when one of our production instance was on Live.
• I was a part of Azure Integration with MSCRM team and my role was to monitor the Azure message queue and the overall CRM environment to ensure smooth operations for the OTIS end users who are utilizing the GSS CRM application.
• We have Inbound & outbound integration and Azure is the middleware between MSCRM & Third party systems (TPS).

Project 3: XLCatin.

• Worked on AXAXL Group project in Microsoft Dynamics CRM 2015 on-premise (Insurance Domain).

2014-04 - 2018-02Microsoft CRM Technical Consultant

Wipro Ltd, CRM, Mumbai, India 

• Microsoft Dynamics CRM 2013, CRM 2015,CRM 2016.
• Server Side Synchronization.
• Customizations.
• Registering the plugins.
• Working with Workflows.
• Outlook client installation and integration to MS CRM.
• Defining CRM Security roles.
• CRM Email router configuration.
• Export and Import Organizations Data.
• Responsibilities:.
• Technical SME for overseas Microsoft CRM users, Microsoft Partners and internal teams on Dynamics CRM Application.
• Assisting with architecting the CRM system, related customizations, portals, and reports to model the client's organizational process.
• Advising customers on best practices for CRM, development or integration processes.
• Repro and investigate the user issues/bugs.
• Ensuring Customers the issue is resolved.
• Distribute information on the latest CRM-related and technology news to the team members.
• Building the CRM forms, screens, and views, as well as workflows and reports around the customer needs for an interface.
• Raise live Investigation/ Hot Fix request to get the bug fix found in the Application.
• To investigate customer issues and ensure high quality hot fix releases for Microsoft's Dynamics CRM.
• Reproduce the issues reported by the client.
• Investigation of the issue (whether it is a configuration issue or code defect).
• Achievements:.
• Microsoft Certified-Best Engineer Award for the quarter June, July & August 2014-15.
• Microsoft Certified-Best Engineer Award for the quarter March,April & May 2015-16.

2008-03 - 2013-03Bachelors of Engineering: Computer Engineering

University of Mumbai- Pillai's College of Engg. - Navi Mumbai

2005-04 - 2008-04Diploma: Computer Engineering Technology

Shreeram Polytechnic/M.S.B.T.E - Navi Mumbai

GPA: 60