Supriya Sen

Results-driven Insurance Operations Associate with over 8 years of experience in insurance operations, trust and safety, customer service, compliance, and process improvement. Skilled in contract review, data analysis, quality assurance, and operational support. Proven ability to adapt to changing business requirements, maintain high standards of accuracy, and contribute to process optimization initiatives.

Recognized for strong problem-solving abilities, team collaboration, and commitment to operational excellence.

Insurance Operations Associate - Accenture Solutions Pvt. Ltd. - Airoli

(2020-07 - 2026-05)

• Review and process insurance-related documents and contracts while ensuring compliance with company policies and regulatory requirements.
• Coordinate with internal stakeholders to support efficient policy administration and operational workflows.
• Analyze operational data to identify trends and support process improvement initiatives.
• Maintain high levels of accuracy and quality while handling insurance documentation and customer-related requests.
• Assist in onboarding and training new team members, ensuring adherence to process guidelines and quality standards.
• Contribute to continuous improvement efforts aimed at enhancing productivity and customer satisfaction.

Trust and Safety Associate - Accenture Solutions Pvt. Ltd. - Airoli

(2018-07 - 2020-07)

• Reviewed and evaluated user-generated content to ensure compliance with platform policies and community standards.
• Conducted investigations of reported content and implemented appropriate corrective actions.
• Collaborated with cross-functional teams to enhance platform safety, operational efficiency, and user experience.
• Maintained quality and productivity targets in a high-volume operational environment.
• Developed process documentation and training materials to support team learning and consistency.
• Provided guidance and knowledge support to new team members during onboarding and training activities.

Bachelor of Science (B.Sc.) - Computer Science - Changu Kana Thakur Senior College, Mumbai University (2016)