Supriyo Dutta

A results-driven operations leader with 37 years of experience in the industrial and mining sector, including 30 years of specialised domain expertise. Currently serving as General Manager – Operations at Mine Line Pvt. Ltd., overseeing MDO project operations, sales & marketing across Coal India subsidiaries, and strategic vendor and client management.

Recognised for building long-term customer relationships, driving business growth, and leading cross-functional teams in a dynamic B2B environment.

General Manager – Operations - Mine Line Pvt. Ltd.

(1995-05)

• Lead end-to-end operations covering MDO project management, sales, materials management, and strategic planning across a diverse mining industry portfolio.
• Drive marketing & sales for Coal India subsidiaries, Singareni Collieries Co. Ltd., and Mine Development Operators (MDOs) pan-India.
• Oversee competitive tendering for Coal India Ltd. subsidiaries and associated OEMs.
• Manage Materials Management, Order Processing, and Production Planning with cross-departmental follow-up.
• Maintain strategic key accounts including Mather & Platt, Kirloskar Brothers, Eimco Elecon, Komatsu (erstwhile JoyGlobal), Tata Steel (Jamadoba), BTL EPC, and Indu Projects.
• Spearheaded technology transfer agreements with EXPROTEC (erstwhile BARTEC GmbH, Germany), BECKER WARKOP (Poland), and BECKER RUSSIA (Novokuznetsck) in 2014.
• Represented Mine Line at IMME exhibitions in 2004, 2014, 2016, 2019, and 2022.
• Developed a Corporate Profile & Maintenance Manuals presentation in HTML, delivered at seminars for Singareni Collieries, Tata Steel, and CIL corporate members.
• Manage customer satisfaction surveys, escalation protocols, and continuous improvement of support models.
• Report directly to the Board of Directors on operations, strategic planning, and event management.

Customer Support Executive - Karnet

(1993-07 - 1995-04)

• Managed all operational and commercial activities for software implementation and development projects.
• Executed PC installations including turnkey projects and Annual Maintenance Contracts (AMCs) as per SLA.
• Oversaw spares & stores management, engineer development programmes, and quality assurance.
• Responsible for billing, collections, and revenue reporting directly to the Directors.
• Generated new business through AMC renewals, software upgrades, and relationship-driven customer engagement.
• Developed customised financial software packages for institutional clients including Sisters of Mary Immaculate, Auxilium Sisters, and Don Bosco.

Computer Data Entry Operator - Mendine Pharmaceuticals Ltd.

(1991-10 - 1993-05)

• Solely managed billing for 1,500–2,000 daily sales transactions covering all of West Bengal for India's sole representative-sale pharmaceutical company (no dealer/C&F network).
• Transferred daily billing figures to the accounts department for consolidated revenue reporting.

Data Entry Operator - Square D Industries Ltd. (formerly Lexus Exports)

(1989-12 - 1991-09)

• Managed computerised data entry for accounts, production, and dispatch functions.
• Developed in-house software packages for factory inventory, production, and dispatch management.
• Supported operations for a manufacturer specialising in high-tension earthing poles for the Brazilian market.

Diploma - Electrical Engineering - West Bengal Technical Board, Kolkata

Higher Secondary - Bidhan Chandra College, Asansol, West Bengal

ICSE - St. Patrick's H.S. School, Asansol, West Bengal