Surabh Kumar

To be associated with an Organization where I can utilize my knowledge and skills to further the organization's objectives and to be instrumental in organization's growth and attain my career targets in the progress.

Desktop Support - Team Computers Pvt. Ltd. (BCCL-TOI)

(2022-09 - 2025-10)

• Configure and Troubleshoots hardware, software, and network connectivity issues.
• Setup and Configure Desktop, Computers, Peripherals, and Wi-Fi connections.
• Installation of 3rd party software.
• Setup Boardroom meetings (Video conferencing, PPT, teams meeting, zoom meeting) on Polycom.
• Windows 10 and Windows 11 troubleshooting. Install OS (Windows, Mac).
• Working with vendors to fix Hardware issues.
• Assisted in hardware installation & and maintenance of workstation.
• Configure and troubleshoot Microsoft Office 365, Outlook, Windows Live Mail, and network printers.
• Physical cables patching knowledge-Phone and LAN cables. Basic MAC support.
• Inventory and asset management skills.
• Provide Remote & Physical Support to the users Monitor Tickets & Escalations from the users/IT support Manage user's data backup.
• A team player with excellent communication, relationship management and analytical skills.

Technical Service Advisor L1 - Progressive Techserve Pvt. Ltd.

(2025-09)

BCA - Global Institute of Information and Technology (2018 - 2021)

12th - BDRDSVM Inter College (2018)

10th - BDRDSVM Inter College (2016)