Suraj Chaturvedi

Customer Support and Technical Support professional with 5 years of experience resolving customer complaints and troubleshooting network issues, seeking a remote (work-from-home) support role. Equipped with a personal laptop and stable broadband connection for immediate remote readiness.

Technical Support Executive at Airtel (Present)

• 3 years resolving customer complaints via Technical Support — troubleshooting service issues, guiding customers through fixes, and escalating unresolved cases per SLA
• 2 years in Open Network Problem Resolution — diagnosing and resolving network-level faults affecting customer connectivity
• Consistently handled high daily complaint/call volumes while maintaining service quality

Back Office Support at Automobile Pvt. Ltd.

• Managed documentation, records, and coordination between departments, supporting smooth day-to-day operations
• Handled internal and external communication, strengthening coordination and follow-up skills relevant to customer-facing support roles

B.Sc. – Ram Janki Mahavidyalaya, Faizabad

Intermediate – St. Joseph's Inter College

High School – St. Joseph's Inter College