Suraj Gupta

Key Account Manager with 2+ years of experience driving revenue growth and market expansion across enterprise accounts. Proven expertise in e-commerce channel management, account planning, demand forecasting, inventory control, and cross-functional stakeholder alignment. Skilled in Advanced Excel, Power BI, Salesforce CRM, and SAP S/4 HANA. Strong analytical and communication capabilities with demonstrated success in KPI achievement, competitive analysis, and business growth identification.

Assistant Manager – Key Account Management at Varuna Integrated Logistics Pvt. Ltd. (Present)

• Manage strategic customer accounts and ensure SLA/KPI adherence.
• Prepare MIS reports and business performance dashboards.
• Coordinate with operations and finance to improve service quality.
• Drive customer retention and identify business growth opportunities.

Key Account Manager at Safexpress Pvt. Ltd. (2024-09 – 2026-03)

• Managed enterprise accounts and achieved revenue growth through structured account planning.
• Reduced outstanding dues through proactive stakeholder management.
• Tracked KPI performance and prepared analytical MIS reports.
• Collaborated with cross-functional teams to improve customer satisfaction.
• Performed market analysis and identified upselling opportunities.

Management Trainee (CRM & KAM Support) at Seashell Logistics Pvt. Ltd. (2023-08 – 2024-02)

• Supported Key Account Managers on CRM reporting, order tracking, and customer escalation management; developed reporting dashboards and contributed to account performance analysis.

PGDM in Marketing Management – Doon Business School

B.E. in Computer Science & Engineering – MITS, RGPV University