Suraj Jha

Experienced Hotel Manager with over 12 years of international hospitality experience across India, UAE, and Nigeria. Skilled in hotel operations management, guest experience, revenue optimization, and team leadership. Proven ability to implement SOPs, improve service standards, manage multicultural teams, and enhance guest satisfaction.

Passionate about delivering exceptional hospitality, maintaining operational excellence, and driving sustainable business growth in competitive hotel environments.

Hospitality professional with over 12 years of international experience in hotel operations, currently serving as a Hotel Manager in Nigeria. Experienced in managing multi-department hotel operations including Front Office, Housekeeping, Food & Beverage, Engineering, and Guest Relations. Previously worked in Dubai as Hotel Operation Manager and Front Office Manager, leading multicultural teams, improving guest satisfaction, implementing SOPs, and strengthening operational controls.

Skilled in service excellence, revenue monitoring, team leadership, and operational efficiency with a strong focus on guest experience and quality standards.

MBA in Management with a strong academic foundation in hospitality and business administration. Holds a Bachelor of Business Administration (BBA) and a Diploma in Hotel Management. Additionally completed international leadership and hospitality development programs focused on customer service excellence, team leadership, and operational management in the hospitality industry.