Suraj Kumar

Detail-oriented BCA student with hands-on experience in back-office refund and insurance operations at Policybazaar. Skilled in reviewing policy and transaction details to assess refund eligibility and determine applicable refund amounts, including cases involving active, inactive, cancelled, or lapsed policies and rejected claims. Proficient in maintaining operational data in Microsoft Excel, preparing MIS reports, validating transactions, coordinating with insurers through email, and taking timely follow-ups for refund approvals and case closure.

Seeking an entry-level opportunity in business operations, insurance operations, MIS reporting, data analytics, or process management.

Process Associate – Back Office, Refund Team - Policybazaar - Gurgaon

(2026-03)

• Analyze customer policy, transaction, and case details to determine refund eligibility and applicable refund amounts in line with process guidelines.
• Review policy status, including active, inactive, cancelled, and lapsed policies, before initiating or processing refund requests.
• Handle critical refund cases involving rejected claims, policy discrepancies, deductions, payment issues, and customer eligibility concerns.
• Maintain and update refund, policy, claim, and transaction data in Microsoft Excel with a high level of accuracy and proper documentation.
• Prepare daily and weekly Excel/MIS reports to track refund status, pending cases, insurer responses, policy updates, claim-related cases, and process performance.
• Perform data entry, validation, reconciliation, and quality checks of refund and insurance transactions to ensure data integrity.
• Coordinate with insurance companies/insurers through email for policy confirmations, refund approvals, payment status, and required clarifications.
• Take regular follow-ups with insurers and internal stakeholders to ensure timely processing and closure of pending refund cases.
• Resolve data discrepancies, refund delays, and policy-related issues through coordination with internal teams and stakeholders.
• Monitor open cases and support timely resolution in accordance with defined service-level agreements (SLAs).
• Handle confidential customer, policy, payment, and claim information responsibly.

Key Account Intern - Stemford India Pvt. Ltd.

• Maintained sales data and customer records using CRM tools to support accurate tracking and reporting.
• Coordinated with clients to understand requirements and support strong business relationships.
• Generated invoices and assisted with billing-related activities.
• Supported courier operations, shipment tracking, and delivery coordination.
• Coordinated with vendors, clients, logistics, and supply-chain teams to support timely order fulfilment.
• Supported day-to-day business operations through effective communication and stakeholder coordination.

Bachelor of Computer Applications - BCA - Chaudhary Charan Singh University (2023 - 2026)