Suraj Kundu

Highly motivated and technically skilled and client-focused L2 Technical Support Specialist with 9+ years of experience in US Healthcare Application Support across PACS, RIS, referral systems, and diagnostic imaging platforms. Providing remote support, implementing solutions, and training users on radiology workflow systems. Proven expertise in managing end-to-end imaging workflows (DICOM, HL7), resolving escalated issues, and performing root cause analysis.

Adept in monitoring, functional troubleshooting, and user training across multiple clinical environments.

Application Support Associate - RAD365 Solution Private Limited. - Kolkata

(2023-11)

• Provide comprehensive Level 2 support for RIS/PACS workflows (X-ray, CT, MRI, US) using Vetris, DCMTK and K-Pacs tools and implementation services, ensuring optimal system performance. Supported teleradiology systems, resolving technical issues and ensuring seamless image transmission.
• Resolved interface issues using DICOM tag analysis and HL7 standards, ensuring accurate data exchange between systems. Ensured timely and complete capture of DICOM digital image data into the PACS, supporting efficient image archiving and retrieval.
• Utilized API testing tools like Postman & Swagger to validate API functionality and performance.
• Repaired broken exams/studies, maintaining data integrity and minimizing disruptions to clinical workflows.
• Managed AWS S3 Buckets and cloud storage solutions, ensuring data security and accessibility. Monitored AWS alerts and responded to system events, proactively addressing potential issues.
• Utilized Remote Desktop Tools (Anydesk, ScreenConnect) to provide efficient remote support to users.
• Monitor AWS-hosted folder structures, DICOM routing (DCM_Temp, Files_on_Hold), and system resources.
• Troubleshoot manual, traditional, and API-based study uploads; verify sync between PACS and RIS and vice versa.
• Investigate log issues, merge/rename studies, correction of metadata, and escalate unresolved cases to Dev/Infra teams.
• Collaborate with clinical teams (CL, CS) to resolve image upload issues and manage study validation.
• Document resolutions in internal KB and maintain compliance with US Healthcare Data Governance.

Application Support Engineer - Informatics Publishing Ltd

(2017-11 - 2023-11)

• Delivered L2 support on Alfresco Content Services (DMS) web-based application with PostgreSQL database, providing remote and on-site support to end users.
• Delivered training to end users, improving user adoption and proficiency.
• Supported integration testing, API sync, and Postman-based troubleshooting.
• Created technical SOPs, client-specific documentation, and user training guides.
• Partnered with QA/Dev to investigate SLA breaches, sync failures, and configuration issues.

Production Executive - InfodriveIndia Pvt. Ltd

(2015-12 - 2017-04)

• Led full-cycle implementation of SaaS solutions, onboarding clients across enterprise verticals.
• Provided functional training, handled early-stage escalations, and relayed user feedback for enhancement planning.
• Implemented and supported SQL Server and Nitva Application with MySQL database, ensuring data integrity and system availability, built SQL queries, processed data through ETL tools, and uploaded data to respective servers, contributing to efficient data management and reporting.

B.Tech - Computer Science & Engineering - Jalpaiguri Govt. Engineering College, West Bengal University Of Technology