Suraj Narwade

Results-oriented Intune & MDM/MAM Specialist, Senior Azure Intra/Windows/Azure Administrator with 12+ years of experience in IT administration and 7+ years specializing in Intune, MDM, O365, and Azure cloud operations solutions. Proven ability to lead teams, manage complex projects, and deliver exceptional results in large-scale software deployments, data security, and AI tools. Expertise in Azure, Intune MDM/MAM, O365.

Adept at troubleshooting, strong problem-solving abilities with a track record of enhancing security, streamlining IT workflows, and improving operational efficiency.

Intune & MDM Specialist - Triarq Health

(2025-07)

• Architected and orchestrated the enterprise-wide transition to Modern Management, migrated and newly implemented 2,000+ multi-platform endpoints to a unified Microsoft Intune infrastructure.
• Engineered a high-efficiency Windows Autopilot Automatic Device Enrolment for the existing devices, a framework that eliminated manual imaging, slashing deployment overhead by 70% and achieving "Drop-Ship" provisioning readiness.
• Streamlined the device lifecycle by replacing legacy Co-management/SCCM workflows with Cloud-Native configurations, significantly reducing on-premises infrastructure dependency.
• Spearheaded the rollout of Platform SSO for Windows Hello for Business, achieving a 100% passwordless authentication posture across the enterprise.
• Designed MAM-only App Protection Policies for BYOD (Without Enrollment) and Conditional Access to ensure only compliant devices access M365. And managed MDM for Android, Mac, iOS and Windows.
• Managed end-to-end Win32 application lifecycle and an expert in Win32 packaging (.intunewin) using App Packaging, Mac OS (.pkg), Android, LOB and PowerShell automation for custom app deployment and proactive remediations.
• SME for complex enrollment failures, O365, Condition Access and Entra ID identity governance.
• Deployed PowerShell-based Remediation scripts to detect and clear the vulnerabilities and resolve application install failures proactively, and prohibit the settings and catalogue options.
• Automated OS and application updates across managed devices, reducing vulnerabilities and downtime.
• Implemented Windows Autopilot and Automated Device Enrollment (ADE) for Windows and macOS (via Apple School/Business Manager), reducing device provisioning time from hours to minutes.
• Developed month-wise patch status reporting for multiple Update Rings.

Senior System Administrator - DWF, Pune - Pune

(2020-06 - 2025-06)

• Intune Admin (MDM, MAM), Managed Office 365, SharePoint, FTP, and mailbox administration. Delivered L1, L2, and L3 technical support, optimizing system stability and user experience.
• Proficient in Nexthink AI-based operations, SCCM, Manage Engine, Tenable, ZOHO, Citrix, Symantec Endpoint Protection, Okta and AI-driven Copilot troubleshooting.
• Spearheaded and mentored a 5-member IT support team, refining troubleshooting processes and streamlining IT onboarding & security orientation, optimizing system performance, and driving digital transformation.
• Part of on-premises to cloud migrations, server transitions, and Azure-based infrastructure management (IaaS, PaaS, Virtual Desktop, Storage, Key Vault, Azure Arc, Update Manager). Configured MFA, MDM, and enhanced cybersecurity measures.
• Conducted vulnerability assessments, security patch deployments, and ensured compliance across multiple platforms.

System Administrator - Sigma OSS Systems India Pvt. Ltd Through Experis IT Pvt. Ltd, Pune - Pune

(2017-08 - 2020-05)

• Monitored Azure Risk Detection/AWS, VMware, WSUS, Intune (Malware Detection), and Backup alerts, ensuring proactive identification and resolution of potential issues.
• Collaborated with incident response teams to investigate and resolve incidents promptly. Utilized monitoring data to perform root cause analysis, minimizing downtime and preventing recurrence.
• Provided L1, L2 and L3 technical support to internal and global customers, managing end-user accounts, email accounts, and distribution lists.
• Monitored the health and performance of Azure resources, including virtual machines, databases, and web applications, ensuring optimal availability and performance.
• Tested and deployed software upgrades across all systems, minimizing disruption and ensuring systems were up-to-date. Created and maintained standard system images using Ghost Server for efficient deployment.
• Diagnosed and resolved network-related (LAN) issues, ensuring network stability and connectivity. Managed Active Directory, including user accounts, profiles, group memberships, and access permissions. Performed Group Policy management and troubleshooting.
• Participated in ISO 27001 audit (ISMS) and managed system patching using SCCM, WSUS, and BitLocker encryption, ensuring system security and compliance.
• Migrated user mailboxes and access, minimizing disruption to users. Resolved Office 365, Mailbox, and MS Exchange-related issues, ensuring seamless email functionality.
• Maintained and updated the IT equipment asset inventory, ensuring accurate records and efficient tracking.

System Administrator - Pearl Stone Technology

(2015-07 - 2017-06)

• User accounts administration, Maintain Software and Hardware Inventory.
• Develop technical document processes and support the Developer and QA team.
• Maintaining the Hardware and supporting end user's day-to-day activity.
• Monitoring of system activity.
• Installing Devices like Printers, scanners, Modem.
• Support to VMware Application.
• Vendor Management and tracking the bills and documents.
• Maintain all device software up to date.
• Working with a client for Information Gathering for a new project
• Administer individual mailboxes and data backup.

System Administrator - Lear Automotive India Pvt. Ltd. Through Orbit Tech sol (W) Pvt. Ltd.

(2014-02 - 2015-05)

• Install and upgrade hardware and software components.
• Outlook client - 2013 and Outlook web access.
• Develop and Document technical processes
• Provide Technical solutions and troubleshooting services.
• Ensure proper working order of all terminals and servers always.
• Provide support to remote users.
• Installation and maintenance of the phone system.
• Monitoring application and system capacity and performance.
• Monitoring of system activity and management.
• Maintain the system as per ISO standards and Asset management.
• Administrate Active directories, accounts, and groups.

IT Engineer - Angel Broking LTD

(2013-04 - 2013-10)

• System imaging and software installation and antivirus.
• Maintaining the hardware.
• Provide end-user support for system application-related issues.
• End user Instruction and training.
• Respond to user application-related inquiries.
• Maintain and update the share market application.
• Installing devices and printers.
• LAN patching and troubleshooting.

MCA - Master of Computer Applications - HVD College, YCMOU Open University (2022-07 - 2024-08)

BSC - Computer Science - Swami Ramanand Teerth Marathwada University (2008-06 - 2012-03)