Hospitality | Operations | Event Management Professional
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Results-driven Hospitality and Operations Professional with 5+ years of experience in restaurant management, event planning, customer relationship management, guest relations, vendor coordination, team leadership and customer service. Experienced in managing daily operations, improving guest satisfaction, coordinating large events and supporting business growth.
Event Planner - Mithila Event & Catering
(2025-01)
Plan and execute weddings, social events and corporate functions. Coordinate vendors, decorators, caterers and venue teams. Manage event timelines, budgets and logistics. Supervise guest relations and ensure successful event delivery. Maintain high client satisfaction through quality service and execution.
General Manager - Haveli Restaurant
(2023-01)
Manage complete restaurant operations and staff supervision. Coordinate procurement, inventory and vendor relationships. Handle customer service, billing operations and complaint resolution. Monitor food quality, hygiene and service standards. Contributed to improved business performance and customer retention.
Customer Relationship Manager - Shree Laxmi Textile
(2021-01 - 2023-12)
Managed customer relationships and VIP client accounts. Supported sales coordination and customer retention initiatives. Processed billing, cash and UPI transactions. Resolved customer concerns and maintained service excellence. Coordinated with vendors and supported operational activities.
Bachelor of Computer Applications - BCA - YCMOU University (2020)
